Ict Support Team Member

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT; NSW; QLD; VIC; WA

AFP BAND & SALARY - Band 03, $67,208.00 - $78,467.00 or Band 04, $78,467.00 - $92,243.00

JOB REFERENCE NUMBER - 11233

This advertisement is to fill current vacancies and create a merit pool for future ongoing vacancies arising over the next 12 months.

Is this you?

Are you someone who is looking for an opportunity to broaden your skill set and grow professionally?

Are you a self-starter who has the ability to take on new challenges whilst learning quickly through team support and mentorship?

Do you want to work in a team who has a collective passion for the work that they do and a curiosity to find new solutions in order to make a difference?

Do you have a passion for customer service and want to work for an organisation that embraces a culture of continual learning in order to deliver the best possible support services to the organisation?

If that is you, we have a great opportunity for you to join our team.

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact to the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:
Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
4 extra mandatory leave rest days per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
16 weeks of paid maternity leave (after 12 months of service) + an additional 36 weeks of maternity leave without pay
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Flexible and hybrid working arrangement that provides work/life balance
Access to ongoing training and development to support ambitions

What is the role?

The AFP is looking for highly motivated, skilled, enthusiastic and customer focused individuals to meet current and anticipated ongoing vacancies within the ICT Support team (nationally):
ICT Support
Service Desk (Help Desk)
Tech Lounge (Drop-in technical support)
Executive Support (VIP)
Sensitive Network Support.

**Note**: Please be aware that the Band 4 role will be assessed on a higher level of technical skills and demonstrated experience than what is expected of a Band 3 role.

You will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

What will you do?

ICT Support is the primary point of engagement for all IT enquiries, management of incidents and service requests from users of AFP ICT both nationally and internationally. The support team plays a pivotal role in facilitating the link between business and the AFP ICT organisation.

As the ‘Front Door’ to AFP ICT, the team supports AFP and external network users, corporate devices, software, Executive Support (VIP) service and Tech Lounges (The Tech Lounge provides dedicated, customer-centric on-site support that provide users with a drop-in facility). The team also handles communications for things such as outages and planned changes to IT services. Additionally, ICT Support staff assist with the implementation and support of AFP projects nationally.

Essential Requirements

Must be an Australian Citizen.
A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
Ability to communicate clearly and concisely at all levels; either face to face, telephone, video, within a group or in writing.
Problem solving skills to be able to investigate and resolve client issues.
Proficient organisational skills with the ability to multi task
Experience in working effectively within a team environment and collaborating with others.
Desirable Requirements

The following skills and/or experience would be highly regarded:
Minimum of one years’ experience (Band 3) and minimum two years’ experience (Band 4) in a like or related field
Formal IT qualification from a recognised tertiary institution or extensive demonstrated equivalent skills and experience
Windows 10 desktop administration
Microsoft systems and tools (including Windows, Active Directory, SCCM, M365 including MS Office, Exchange and Teams)
Scripting and automation.
Additional Information

The majority of ICT Support vacancies will be Canberra and Perth based with hybrid Tech Lounge/Ser