Desktop and Executive ICT Support

2 days ago

Canberra, ACT, Australia Department of Industry, Science and Resources Full time
Overview

Desktop and Executive ICT Support (Various) – APS Level 5 & APS Level 6, Chief Information Officer

The Department Of Industry, Science And Resources is seeking ICT professionals to support staff across the department and Ministerial Offices. This role is Canberra-based with potential flexible work arrangements. Applications close 21 September.

ResponsibilitiesAPS 5 – Desktop/Executive Support Officer/s
  • Provide Level 2 ICT support to department staff for end-user hardware and software via phone, email, instant messaging, service requests or face-to-face onsite support.
  • Provision and manage ICT equipment for department staff, ensuring accurate record-keeping of the ICT asset register.
  • Provide technical support and consultation for video conferencing and digital collaboration services.
  • Monitor and prioritise ICT tasks and incidents to meet service level agreements.
  • Produce and maintain knowledge base articles of operational and technical practices for continuous improvement and auditing purposes.
  • Collaborate with enablement teams to resolve ICT incidents and deliver high-quality customer service to department staff.
  • Provide ICT support as part of an out-of-hours on-call roster.
APS 6 – Executive ICT Support Team Leader
  • Supervise and provide coaching and mentoring to junior staff within the team including technical upskilling.
  • Provide high level relationship management with the Executive and Ministerial Offices.
  • Work with the leadership team to identify areas to improve customer experiences.
APS 6 – Executive Support Triage and Project Lead
  • Lead Executive ICT projects, triage incidents, manage escalations, and ensure reliable video conferencing services.
  • Communicate technical ICT concepts clearly to end-users with a strong client-service focus.
  • Develop and maintain ICT documentation to promote team learning and knowledge sharing.
  • Collaborate effectively within teams and engage stakeholders across the organisation.
  • Prioritise tasks and adapt to changing service requirements to ensure timely outcomes.
  • Lead, coach, and support team members' professional development and capability.
  • Build relationships with stakeholders, including VIP and executive clients.
  • Resolve complex ICT issues and manage escalations.
What You Will DoEligibility and requirements
  • An NV1 security clearance is required, with some positions possibly requiring a higher level clearance. Successful candidates must obtain and maintain clearance at the required level.
  • Australian Citizenship is required to be eligible for employment in the APS and the department.
Notes
  • Some positions may require overtime and 24/7 on-call duties. Interstate travel may be required.
  • Roles may include manual handling tasks moving ICT hardware.
  • A merit pool may be established to fill future vacancies within 18 months from first advertisement date.
  • The department offers flexible work opportunities. This vacancy is ACT - Industry House based; flexible or remote work arrangements may be discussed with the contact officer.
Application information
  • Do not include classified or sensitive information in your application, CV, or responses. The selection panel may not consider applications containing classified information.
  • Provide a pitch explaining how your skills, knowledge and experience are relevant to the role and why you are the best candidate. The pitch should be up to 750 words and align to the key duties listed above.
  • Complete your application online and provide your current CV (.doc, .docx, or .pdf).
  • Accessible application documentation is available on request.
Contact information
  • For more information, please contact Will King on 0407 922 083 or will.king@industry.gov.au.

Location: Canberra, Australian Capital Territory, Australia


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