Office Manager/lead Receptionist

3 days ago

Keilor East, Australia East Keilor Clinic Full time

**Job Requirement**:
To provide a quality, professional and caring service to all patients and healthcare providers of the practice.

To ensure that patient’s needs in terms of immediate and on-going care are met both before and after each consultation. To communicate effectively with patients, doctors, management and other support staff to avoid potential problems and enhance the image of the clinic and it’s philosophy
- Greeting and assisting patients, preparing accounts and/or Medicare billing
- Handling telephone inquiries
- Inform all patients of practice policy in terms of appointments, and billing requirements.
- Initial contact point for patient problems and complaints
- Best Practice Experience
- Balancing all moneys collected including EFTPOS each evening
- Ensuring that the practice including all rooms, waiting area, treatment room, toilets and filing area are kept neat and tidy
- Liaising with paramedical personnel including notifying of potential emergencies and assist patient to treatment room
- Electronic claiming and reconciliation of Medicare and DVA billings
- Control and chase up of debtors
- Opening and distribution of all mail
- Assist in the smooth operation of the front desk area
- Assist and control the scheduling of appointments to ensure doctors resources are not overtaxed
- Attendance at all staff meetings and scheduled education sessions organised by the clinic
- Ensure the facility is properly secured on leaving the premises
- At all times work as a team and assist every member of the practice where practicable
- Other duties of a general nature and as directed by the doctors and/or practice manager
- Be aware of cold chain management procedures and ensure compliance on weekends or in absence of nursing staff
- Be aware and contribute to accreditation compliance at all times
- Management of appointment book ensuring sufficient breaks for doctors
- Adherence to infection control procedures and undertake ongoing education as required

**Benefits**:

- Work in a supportive non corporate environment
- Excellent remuneration
- Work as part of a well supported team of experienced doctors, nurse and admin staff.
- Flexible working arrangement.

**Job Types**: Part-time, Permanent

Pay: From $26.00 per hour

Expected hours: 8 - 16 per week

Work Location: In person

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