Level 1 - Helpdesk Officer

7 days ago

Fortitude Valley, Australia PeopleIn Full time

Join an ASX-listed Company
- Join a fun and collaborative team
- Flexible WFH arrangements

**_Who are we?_**

We are PeopleIN. We are the largest ASX-listed workforce management and staffing company in Australia and New Zealand.

At PeopleIN, we exist to make an extraordinary impact by harnessing the talent in people. Connecting more than 10,000 Aussies with new roles every year, we have more than 20 years' experience developing a suite of brands that set the bar for service in their specialist areas. We're committed to continuing to 'achieve the extraordinary' for everyone we work with.

**About the role**
Right now, we are looking for a Helpdesk Level 1 to join the team at PeopleIN.

You will be responsible for the following:

- Answering phone calls and tickets from employees about IT issues
- Managing the lodgement of tickets and keeping them updated
- Setting up access for employees to our many systems and programs
- Setting up laptops and other IT equipment
- Managing the lifecycle of our assets including setting up repairs and warranty claims, decommissioning and disposing.
- Documenting procedures and guides

**About you**
To be successful in this role you will be a strong communicator with the ability to build relationships across the business at all levels. You will be career focused with the drive to take on further opportunities and challenges as they arise.

**You will also have**:

- ITIL foundational knowledge is desirable
- Excellent social skills with experience in customer service
- Experience supporting end user hardware
- A can-do, energetic attitude
- Ability to travel and support remote QLD offices to provide on-site support

If this sounds like an opportunity that excites you, we want to hear from you. APPLY NOW

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