Manager, Performance Enablement
2 weeks ago
Full time, permanent role
- Location: Sydney
- Hybrid work arrangement
**How will I help?**
Join our Consumer Finance Operations (CFO) Performance Enablement team as a Manager - Performance Enablement, driving impactful initiatives for Westpac’s Credit Card and Personal Loan services. In this role, you'll be instrumental in delivering our FY25 Operations Strategy by optimising performance, providing data-driven insights, and ensuring our teams meet and exceed customer expectations.
**Key responsibilities**
- Support business performance through data insights across the Consumer Finance value chain.
- Collaborate with senior leaders to execute strategic initiatives, enhancing efficiency and productivity.
- Lead the creation of insightful reports and streamline operations using PowerBI and analytics.
- Drive initiatives that improve customer experience and operational processes through automation and simplification.
- Build relationships across teams and develop programs to support staff capability and growth.
**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
**What do I need?**
- Experience in performance management, operations, or a related field within the financial services industry.
- Demonstrated success in implementing strategic initiatives and driving operational excellence.
- Strong analytical skills, with proficiency in data analysis tools and reporting software.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Preferred experience working in an operations environment, with an understanding of operational dynamics, including banking products, offshore business partners, data, and risk.
**What’s it like to work there?**
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We’ll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
Hear from some of our people and their experiences working with us.
**How do I apply?**
Start here. Just click on the **APPLY **or **APPLY NOW **button.
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