Service Desk Officer

5 days ago

Brisbane, Australia Davidson Group Services Full time

**About the Company**

Fantastic opportunity for a Service Desk Analyst to join an international company that employs over 10,000 people worldwide. Operating out of ultra-modern offices in Fortitude Valley, the position offers on the job training and is a great chance for someone to start their career in the IT Support space. The salary on offer is up to $60,000 + Super + Benefits.

**About the Role**

In this entry-level / junior position, you will receive training from an experienced team of IT professionals, ensuring you are following best practise, whilst enhancing your IT knowledge.

You will be the first point of service when responding to IT support requests, taking calls, logging requests and using your troubleshooting skills to resolve technical issues. When a request is outside of your scope, you will follow the appropriate escalation channel, allocating service requests to the appropriate team/person.

**About You**

The ideal applicant will have a recent IT degree and a passion for Information Technology. Communication skills are vital in this role so excellent written and verbal communication skills is essential. Previous IT support experience would be highly regarded.

A working knowledge of Microsoft products (Windows OS, Office 365), hardware and general IT support is required, as well as the ability to troubleshoot and find the root cause of issues in a speedy and systematic fashion.

**The Benefits**
- On the job training
- Career development
- Work for a leading organisation
- Be part of a fun, energetic and high-performing team
- Great starting salary
- Exposure to a wide range of technology

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