Kyc Remediation Operations Analyst

**Must be based In Sydney

**See yourself in our team**

There is a changing landscape for financial crime with increased regulatory scrutiny driving a focus on AML/CTF and sanctions compliance. The purpose of the Financial Crime Compliance is to build and enhance sustainable and effective financial crime capability and operations within the Bank, to ensure compliance and effective risk management.

The FCC will change:

- The way that we monitor, manage, report and control financial crime on a global scale
- The way that we assess, monitor, report, and manage our customers, products and services
- How we engage and inform our regulators

How we think, what we say and what we do when it comes to managing the risk of financial crime. The operating model of the bank, and that which relates specifically to financial crime to ensure increased confidence in managing financial crime.

The Customer Stream within Customer Data Investigation and Remediation (CDIR) is responsible for strengthening the Group’s Financial Crime compliance capability through uplifting the following policies, processes and systems:

- Customer Risk Assessment (CRA);
- Customer Population Management;
- Customer data uplift; and
- Ongoing Customer Due Diligence (OCDD) and Enhanced Customer Due Diligence (ECDD) enhancements

We partner with stakeholders across the Business to drive execution and alignment to the Group strategy.

**Do work that matters**

As a member of KYC Remediation Operations team, you will be responsible for the successful remediation of various critical KYC data and providing support to other teams and the wider program.

Your strong communication skills, ability to work effectively across the various teams to provide great outcomes for our customers and internal stakeholders will be critical to our success.

The role will report to the Team Manager KYC Remediation Operations.
- Day to day responsibility for meeting business objectives across a range of Key Performance Indicators as set by your Line Manager.
- Undertake completion of KYC Refresh, remediation and OCDD for CBA customers with the review of valid identification documentation to enable the uplift of customer profiles to the AML/CTF standards. This includes supporting all remediation campaigns requiring inbound and outbound customer communications.
- High volume of Inbound and outbound customer contact primarily focused on obtaining identification verification details.
- Liaise with frontline staff to ensure KYC information is updated when the customer has provided identification documentation in branch.
- Identifying and assessing the risks which could prevent you from achieving the objectives of your role.
- Ensuring timely and effective resolution and response of customer complaints in a professional manner.
- You will leverage your own knowledge and skills to proactively offer suggestions and create the best outcome for our customers.
- Undertake any other tasks as required that you have the capability to perform safely. (Note: all tasks assigned and carried out must be performed in accordance with all relevant internal Bank policies and external legislative requirements).

Adhere to the **Code of Conduct**. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

**We’re interested in hearing from people who have**

Essential:

- **Risk Mindset**-All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
- Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints and issues.
- Contribute to team performance and team culture
- Understand and carry out tasks using techniques documented in the Standard Operations Procedures (SOPs) with quality and continuous improvement focus.
- Accept and provide coaching/training to peers as appropriate
- Demonstrate a clear understanding of end-to-end business processes that is relevant to own area of expertise
- Effective customer service, stakeholder management and negotiating skills.
- Attention to detail, accuracy and ability to work to deadlines.
- Ability to work independently and be self-motivated.
- Experience in fast pace environment with the ability to adapt to rapid changes with short notice.
- Strong organisational and time management skills.
- Sound understanding of the AML/CTF legislation and standards.
- Ability to analyse trends, identify critical threats and opportunities, diagnose problems and issues and then recommend appropriate actions dealing with the underlying root causes.
- The team supports the whole of the Group so you will have the opportunity to understand and be exposed to a huge range of products and processes across the CBA group.
- As part of the broader Group you will be working in a skilled and dedicated team and you will have the opportunity to contribute to other areas of our regulatory