KYC Analyst

Stake is seeking a detail-oriented and proactive KYC Operations Analyst to support the client verification process within our account security framework. This role is critical in ensuring clients are properly identified, verified, and onboarded securely through our KYC system, our identity verification application.

This role is Hybrid at our brand new HQ right by Wynyard station in the Sydney CBD.

About Stake:

We’re an Australian investing platform on a mission to help ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, Stake has grown fast from a fintech startup into a robust financial services company with even bigger plans. Today we have 700,000+ global customers and more than A$5 billion under administration.

At Stake, we break barriers in everything we do. Just like our customers, we’re driven by ambition. Our desire for continuous growth is what creates the collaborative and high-performance environment we work in. Though we’re spread around the world, we’re a unified team moving towards a shared vision: to unleash the investor in everyone.

Join us as we continue to reshape the financial industry, inspiring investor confidence and celebrating our wins along the way.

Key Responsibilities

- Client Onboarding & Due Diligence: you'll review and process new client submissions received through our KYC system. This includes validating client identities using documents such as selfies, driver's licenses, and passports.
- Manual Review & Validation: You will handle cases that require manual intervention due to discrepancies, failed automated checks, or missing information. This involves a thorough investigation to assess the legitimacy of submitted documents and determine whether it's safe and compliant to approve the client.
- You will also conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for high-risk or complex clients.
- Record Keeping: you'll maintain detailed and accurate records of all client interactions, verification steps, and manual approvals. This is crucial for internal audits and ensuring compliance with regulatory standards.

- Client Interaction: you will engage with clients directly when additional documentation or clarification is required.
- Collaboration with Compliance: escalate complex or uncertain cases to Compliance for further review and decision-making.

Key Requirements

- Strong attention to detail and ability to spot inconsistencies in documents.
- Ability to handle confidential client data with a high level of integrity and professionalism.
- Excellent written and verbal communication skills for client interactions.
- Strong problem-solving and decision-making skills when dealing with complex verification cases.
- Ability to manage workload efficiently in a fast-paced environment.
- Previous experience in KYC, AML, client onboarding, or operations is highly regarded.

Success in this Role

- High accuracy in client verification and decision-making.
- Efficient turnaround times for cases needing manual review.
- Proactive collaboration with compliance and other stakeholders.
- Positive client experience through timely and professional communication.

Benefits of working at Stake

You’ll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it. Having said that, we also have perks.

Please see on our Careers website the list of benefits under our Grow with Stake program. They include:

- Professional development allowance
- Up to 16 weeks of paid parental leave
- Childcare allowance
- Extra paid leave during tough times
- Discretionary performance bonus and talent referral bonus

Stake is an equal opportunity employer that values diversity. We’re proactive about providing an inclusive work environment and do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status. We’re also endorsed by WORK180 as a great employer for women.

It all comes together to explain why Stake placed 1st in the 2024 AFR BOSS Best Places to Work list for the Banking, Superannuation & Financial Services category, across all of Australia and New Zealand.

So what happens next?

Once we've received your application, we'll give it the attention it deserves, and you'll hear from us regardless of the outcome. If we think you’d be a great fit for our team, we’ll give you a call and take it from there.

To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.

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