Customer Delivery Coordinator

7 days ago


Perth, Australia VOCUS Full time

Progress your customer service career
- Full & comprehensive learning, training & development provided
- Generous discounts on power, gas, mobile and internet

Our business is crazy about customers. We use disruptive thinking every day to deliver incredible experiences to our customers and teams. We empower our people to
**Do it. Own it. Love it**. and that’s why they choose to work for us. Here, it’s never just a job - we care about what we do and the impact we have, and that’s what connects us.

**About the Role**
We are seeking a proactive, communicative & customer-centric Customer Delivery Coordinator to join the Customer Delivery team; based in either Perth, South Australia, Melbourne or Sydney. The Customer Delivery Coordinator will be responsible for ensuring the delivery of all Vocus Fibre & 3rd Party services & products to customers within specified timeframes, whilst providing great customer service and communication to customers, and continual improvement to provisioning processes and systems.

Your key responsibilities in this role will include, but are not limited to:

- Manage and coordinate all order deliveries to completion, making an effort to deliver within designated timeframes in accordance with departmental processes
- Actively managing delivery mailbox/s, ticket queues and inbound phone calls with a high degree of service, on a daily basis
- Proactively provide ongoing updates and communication to customers on the status of their delivery
- Proactive escalation to team leads for any customer, internal department or third-party challenges
- Identify and communicate operational/sales process issues affecting customer relationship to management.

**About You**
- High level of customer service skills, strong communication skills and ability to problem solve and resolve customer issues
- Willingness to learn, grow & develop within the role
- Time management & organisational skills - administration, data entry
- Team oriented; ability to work effectively in a team environment

***

**Vocus Vibes & Perks**
- Comprehensive learning, training & development provided. Opportunity to increase your technology/telco knowledge, upskill, and participate in training programs
- Diverse team with vibrant, supportive and inclusive culture
- Encouraged career development opportunities across Vocus
- Hybrid working arrangement - 2 days in the office, 3 days working from home per week
- Generous discounts on power, gas, mobile and internet - reduce your bills Additional discounts to over 400 retailers.
- Leave offerings - anniversary leave, ability to purchase additional leave & paid superannuation contributions for parental leave
- Study assistance - programs to excel your leading and development
- Health & wellbeing - support and initiatives

LI-Hybrid

LI-Voc



  • Perth, Australia VOCUS Full time

    We know how to celebrate our wins - We are all about hybrid, flexible working - We high five you on your work anniversary We are a business who is crazy about customers. We use disruptive thinking every day to ensure that we are capturing every opportunity to deliver the ultimate experience to our customers and people. We empower our people to **Do it. Own...


  • Perth, Western Australia beBeeRental Coordinator Full time

    Rental Co-ordinator Job OpportunityA seamless rental experience is paramount to our customers. As a key player in this process, you will be responsible for coordinating the logistical delivery of our rental fleet and providing exceptional customer service.


  • Perth, Australia VOCUS Full time

    We know how to celebrate our wins - We are all about flexible working - We high five you on your work anniversary We are a business who is crazy about customers. We use disruptive thinking every day to ensure that we are capturing every opportunity to deliver the ultimate experience to our customers and people. We empower our people to **Do it. Own it. Love...


  • Perth, Western Australia beBeeDelivery Full time

    Job Summary:We are seeking a skilled Delivery Coordinator to join our team. The successful candidate will be responsible for managing deliveries, building strong relationships with trade customers, and providing exceptional customer service.About the Role:This is an exciting opportunity to work in a fast-paced environment where you will play a key role in...


  • Perth, Western Australia Buscojobs Full time

    Add expected salary to your profile for insights.At Paywise, we're dedicated to helping Australians get more from their income through smart salary packaging and novated leasing solutions. With a strong focus on service, innovation, and people, we make it easier for individuals to unlock financial benefits and enjoy greater lifestyle flexibility.Our team...


  • Perth, Australia WesTrac Full time

    **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...

  • Customer Coordinator

    18 hours ago


    Perth, Australia WesTrac Full time

    **WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to...


  • Perth, Australia Epiroc AB Full time

    Flexible work arrangements - 2 days a week working from home or 9-day fortnight - Company paid income protection and parental leave - Global Opportunities and yearly bonus! **Join Epiroc, a Leader in Mining Technology** **Product Delivery Coordinator** We are seeking a motivated and detail-oriented Product Delivery Coordinator to join our dynamic team at...


  • Perth, Australia Labour Solutions Group Full time

    **We are Labour Solutions Group (LSG). We're a quirky labour-hire agency, partnering with many of the biggest e-commerce retailer businesses in Australia!** **Currently seeking a Delivery Driver Coordinator Perth!** **Monday - Friday 10am-6pm** **Benefits**: - Immediate Start - Ongoing Work - Create Culture - Growth Opportunities **Ideal Experience** -...


  • Perth, Australia Hudson Australia Full time

    Immediate Requirement Will Consider Both Part-Time and Full Time Applicants Potential for Permanency Jandakot Location with Parking Our client is a leading utility provider located SOR. Their Customer Relations team is seeking an enthusiastic coordinator who has a passion for customer service, and providing excellent customer service delivery. This is a...