Customer Delivery Coordinator

2 days ago

Perth, Australia VOCUS Full time

Progress your customer service career
- Full & comprehensive learning, training & development provided
- Generous discounts on power, gas, mobile and internet

Our business is crazy about customers. We use disruptive thinking every day to deliver incredible experiences to our customers and teams. We empower our people to
**Do it. Own it. Love it**. and that’s why they choose to work for us. Here, it’s never just a job - we care about what we do and the impact we have, and that’s what connects us.

**About the Role**
We are seeking a proactive, communicative & customer-centric Customer Delivery Coordinator to join the Customer Delivery team; based in either Perth, South Australia, Melbourne or Sydney. The Customer Delivery Coordinator will be responsible for ensuring the delivery of all Vocus Fibre & 3rd Party services & products to customers within specified timeframes, whilst providing great customer service and communication to customers, and continual improvement to provisioning processes and systems.

Your key responsibilities in this role will include, but are not limited to:

- Manage and coordinate all order deliveries to completion, making an effort to deliver within designated timeframes in accordance with departmental processes
- Actively managing delivery mailbox/s, ticket queues and inbound phone calls with a high degree of service, on a daily basis
- Proactively provide ongoing updates and communication to customers on the status of their delivery
- Proactive escalation to team leads for any customer, internal department or third-party challenges
- Identify and communicate operational/sales process issues affecting customer relationship to management.

**About You**
- High level of customer service skills, strong communication skills and ability to problem solve and resolve customer issues
- Willingness to learn, grow & develop within the role
- Time management & organisational skills - administration, data entry
- Team oriented; ability to work effectively in a team environment

***

**Vocus Vibes & Perks**
- Comprehensive learning, training & development provided. Opportunity to increase your technology/telco knowledge, upskill, and participate in training programs
- Diverse team with vibrant, supportive and inclusive culture
- Encouraged career development opportunities across Vocus
- Hybrid working arrangement - 2 days in the office, 3 days working from home per week
- Generous discounts on power, gas, mobile and internet - reduce your bills Additional discounts to over 400 retailers.
- Leave offerings - anniversary leave, ability to purchase additional leave & paid superannuation contributions for parental leave
- Study assistance - programs to excel your leading and development
- Health & wellbeing - support and initiatives

LI-Hybrid

LI-Voc

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