Contact Centre Consultant

5 days ago

Brisbane, Australia Queensland Country Bank Full time

**The Role**

We currently have a vacancy for a Contact Centre Consultant to join our friendly team in our Townsville or Brisbane Contact Centre. This is a full time position based on a 38 hour week. At Queensland Country Bank, our Members matter most and our frontline teams are crucial in ensuring we provide the best possible experience. As a Contact Centre Consultant, you will be required to provide timely, accurate and friendly assistance both over the phone and online. You will also be required to deliver quality solutions by discovering referral opportunities for new products and services that meet or exceed our Members needs. Our Contact Centre is open from 8:00am to 5.30pm Monday to Friday and 8.30am to 2.30pm Saturday. You will be required to work on a rotating roster during these hours and Saturday mornings on a roster basis.

**Selection Criteria**:

- Exceptional customer service skills
- The ability to have genuine conversations with customers to resolve enquiries at the first point of contact
- Intermediate Microsoft office suite skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in a team environment and contribute to team goals

**We Offer**

At Queensland Country Bank we value our staff and offer some great employee benefits such as:

- 5 weeks annual leave plus leave loading
- Birthday leave day
- 2 days volunteer leave
- Wellness Programs and a work/life balance
- Study assistance to undertake qualifications
- Access to an Employee Assistance Program
- Discounts and best possible rates on our products and services

**About Us**

Put simply, we are a bank and health fund that has a distinct purpose of helping Queenslanders live better lives through better finances and better health. For us, it is all about helping people succeed and giving back to our local communities. We do this by being genuine in everything we do and putting our best forward through providing the exceptional level of service our Members deserve and helping our staff be the best they can be. We have celebrated over 50 years in business and continue to shape a phenomenal culture through having our values at the core of what we do. At Queensland Country, we care about creating a workplace where our team members feel valued, respected and united. We recognise we are strengthened by diversity, encouraging a culturally inclusive environment. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.
- Queensland Country Bank limited ABN 77 087 651 027 AFSL/Australian Credit Licence 244 533, Queensland Country Health Fund Ltd ABN 18 085 048 237 registered health insurer.

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