Contact Centre Supervisor

2 days ago

Brisbane, Australia National Storage Full time

Join our dynamic team and help our valued customers with their every storage needs. We’re a rapidly growing company with over 270+ Storage Centres located across Australia and New Zealand. This is a great opportunity to join a company with a friendly and fun culture that truly values its staff and customers. No two days will be the same Full training provided with career progression.

**The Role**:
We are looking for a Contact Centre Supervisor to support the daily operations of our Brisbane Contact Centre, commencing March 2025. This role will provide support by overseeing daily operations of the National Storage Contact Centre and will work with the Contact Centre Manager to assist in coaching, leading and development of the team to deliver a highly efficient and consistent standard of service, ensuring customer satisfaction as a first point of contact for National Storage customers.

This position would be ideal for someone looking to take the next step and progress into a supervisory role within a Contact Centre environment. This is an office based role, ideally covering 10am - 6pm (Monday - Friday), with one in three Saturday shifts scheduled on a rotating basis.

**Key Responsibilities Include**:

- Achievement of individual sales targets, conversion rates and other Contact Centre metrics (KPI’s).
- Take ownership of sales results, setting goals and tracking performance against these.
- Consistently achieve team call quality targets.
- Undertake ethical sales practices on all customer interactions.
- Contribute to the ongoing development of a service and sales-focused culture within the team, through ideas and behaviours.

**Benefits of Working with Us**:

- Permanent role with an industry leader and ASX 200 listed company
- Structured training with a continued focus on development
- Generous company paid parental leave
- Discounts on a range of storage services including units and merchandise
- Unique wine offers and discounts through our subsidiary company Wine Ark
- 24-hour wellbeing support for you and your family through our Sonder partnership
- Reimbursements for approved wellbeing services under our WellNS Wallet Program
- Exclusive discounts on a range of leading retailers, hotels, restaurants and more
- Ability to earn referral incentives

**About You**:

- Strong Customer Service/Sales background
- Management/Team Lead experience (Contact Centre environment preferred)
- Experience working in a KPI driven environment
- Appropriate knowledge of office administrative procedures
- Proven computer literacy with a good knowledge of Microsoft Office programs
- Proficient understanding of company operations
- Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested._

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