Guest Service Agent or Supervisor

2 weeks ago

Moonee Ponds, Australia The Sebel Melbourne Moonee Ponds Full time

**Job description**
- Your new workplace: _

Unforgettable experiences, stylish design and personalised service makes The Sebel Melbourne Moonee Ponds the perfect place to stay - and the perfect place to work.

Join a great, collaborative, supportive team this is recognized for delivering the highest level of customer service.

Our focus is to provide our team with work life balance in a supportive work environment with the opportunity to learn new skills and develop your career. Flexible work hours with an immediate start available.

Opened in Nov 2019 we are a non-quarantine hotel that remained open throughout the lockdowns.

The hotel is a Franchise of Accor Hotels - the largest hotel chain in the world.

Located in the heart of vibrant Moonee Ponds the hotel consists of 97 apartment style rooms, small event space and large bar/restaurant.

PRIMARY RESPONSIBILITIES
- Working a rotating shift based on the needs of the business.
- Providing our guests with a positive 'Customer Journey'
- Take incoming accommodation and restaurant enquiries.
- Accurate inputting of reservations
- Ensuring customer satisfaction and resolving outstanding issues to ensure repeat business
- Develop and maintain guest/client relationships
- The ability to work independently and as part of a team.

BENEFITS FOR YOU:

- Flexible working hours
- Access to staff rates at Accor Hotels world-wide
- Easily accessible via public transport
- Food and beverage discounts in the hotel
- Training and development
- Experienced management to mentor you and develop your skills

This role is suited to someone currently working as a Guest Services Agent looking for a more diverse role and the opportunity to learn new skills.

Please note only successful applicants will be responded to

**Job Types**: Full-time, Part-time, Permanent, Casual

**Salary**: $21.00 - $34.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Flexible hours
- Monday to Friday
- Morning shift
- Overtime
- Public holidays
- Rotating roster
- Weekend availability

Supplemental pay types:

- Overtime pay
- Penalty rates

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