Learning & Development Technical Trainer

**About DXC**

DXC provides policy and claims management services to government and organisations across Australia. Previously known as Xchanging, we support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service.

DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship.

At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most.

**Flexible working arrangements**

Our ‘people first’ mindset offers the ultimate in work flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer services. We tailor working arrangements which work for our people. Our offices are located in both Docklands and Burwood East..

**About the role**

We are seeking talented and energetic Learning & Development Technical Trainer to join our team on a full-time 12 month contract.

Role responsibilities include;
- developing and enhancing the technical competence and proficiency of our frontline claims teams through individual coaching and formal training;
- providing our people with the skills and support to deliver industry leading outcomes for injured workers, employers and DXC Integrated Services; and
- developing and delivering our new starter trainee program
- assisting in the organisation and delivery of WorkSafe and DXC Integrated Services training programs

**Applicants must have**:

- Minimum 2 years' case management experience in worker's compensation industry
- Preferred/Beneficial experience:

- Experience developing and facilitating learning workshops
- Certificate IV in Training and Assessment (TAE40116)
- Computer skills: Experience in general instruction design & e-learning development (Articulate), Learning Management System (LMS) administration experience.

**Other Qualifications**
- Good analytical and problem solving skills to assess needs and recommend solutions
- Good communication skills to develop training programs and procedures both written and verbal
- Good presentation skills, both in person and in distance learning, to train and educate all levels of employees
- Good interpersonal skills to facilitate effective working relationships with varied levels of employees and stakeholders
- Personal computer, software and multi-media skills to develop case management proficiency in claims staff
- Ability to prioritize and meet deadlines
- Experience coaching/developing individuals

DXC Integrated Services is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

**Employee Benefits**

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.