Manager Operations Performance

Challenge yourself and push boundaries as part of a high performing and result driven team
- Together we’ll lead the charge and achieve enhanced results in our operational outputs
- Permanent full time located at our Mascot Campus

The aviation sector doesn’t stand still. Challenged to adapt and change, we’ve responded by reinventing our customer experience offering, broadening our business and striving towards a truly exciting future. This allows us to stand strong as the Qantas Group. We pride ourselves on forward thinking. We’re not afraid to challenge, we invent boldly, and we purposefully disrupt. In an industry characterised by competition and change, we stay ahead of the game through a comprehensive and balanced approach to both day of operations and long term strategic concepts in order to achieve outstanding products and services for our customers.

We’ve created something truly unique within QantasLink, priding ourselves on serving the communities in which we operate. This sentiment flows through to the QantasLink teams, our collaborative culture allows us to dream big and deliver successfully, knowing we’re supported by the best people. Together we drive positive business outcomes, taking a considered, cost conscious approach that makes a difference to our both our front-line teams and customer experience.

We confidently explore what’s possible. We thrive in the unknown and are always looking for opportunities to strengthen our performance and customer experience. As the Manager Operations Performance & Analytics you’ll be responsible for championing and driving operational performance standards across all QantasLink fleets. Driving and ensuring governance frameworks within Operational Performance whilst seeking forward-looking business opportunities across various stakeholder groups. You will be responsible for maintaining accurate data and reporting processes allowing you to conduct detailed analysis on trends impacting operational performance. The role is required to present accurate feedback and recommendations to all levels of stakeholders within the organisation on risks and mitigations to protect delivery and design of the schedule.

You’ll have
- An understanding and experience in the airline business, including operations and commercial priorities.
- Advanced analytical, problem solving and decision-making skills.
- Experience working with large volumes of operational data and the ability to accurately interpret this data, extrapolate trends and develop strategies to maximise network on-time performance.
- Advanced influencing and negotiation skills, with proven ability to communicate and present effectively at all levels of the organisation.
- Proven ability to successfully manage stakeholder relationships with peers and business partners.
- Highly motivated and a demonstrated team player with ability in coaching, mentoring and motivating members of the team.
- Demonstrated ability to contribute to a cross-functional management team.
- Experience in program and project management.
- Results orientated and ability to drive improvements in OTP, Customer Satisfaction and NPS.
- High degree of computer literacy with experience in IT/systems strategy development and implementation.
- Tertiary qualifications in Information Systems, Engineering, Business Administration, Aviation Management or related discipline is desirable however not required.

Why Qantas?

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and additional purchased leave options.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
- We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

We aim high and push ourselves to deliver on the best outcomes. When things don’t go to plan not all is lost - we make the most of it