Education Support Officer

**Job no**: 529113
**Work type**: Full Time
**Location**: Sydney, NSW
**Categories**: Business Development / Industry Engagement, Strategy, Knowledge Exchange
- Remuneration Level 6: $100,354 - $107,054 + 17% superannuation.
- Employment Type: Full Time, Fixed Term to December 2026 (35-hour week)

**Position Summary**:
The Education Support Officer plays a key role within the Business School in assisting with the ongoing development, delivery and support of digitally enabled learning, teaching and assessment across the Faculty. The role will work closely with academic and professional staff to support the digital delivery of the Business School’s undergraduate and postgraduate programs and courses. The role of Education Support Officer reports to the Manager, Education Development and Support Services, supporting the Senior Deputy Dean (Education).

**Accountabilities**:
(please review the Position Description for a full list of Accountabilities)
- Proactively support and provide guidance to academic and professional staff in using a range of educational technology solutions, and other systems relating to digitally enabled learning and teaching. This may include one-on-one instruction or group workshops.
- Deliver consistent, accurate and customer focused advice to solve diverse teaching/education related enquiries, referring to UNSW policy and procedures as required.
- Assist in the delivery and support of digitally enabled course curriculum, working in partnership with other Business School teams to develop, deliver and maintain relevant and current resources such as online toolkits and guides for academic and professional staff.
- Contribute to the creation of education support plans that set priorities and identify resource implications, providing support for initiatives that are identified as a priority within these plans.
- Work collaboratively as part of a wider team on the development and delivery of assigned projects relating to learning and teaching at the Business School, including the support of learning activities, assessments, and learning environments.
- Manage, support and troubleshoot technical issues for the learning management system and other learning platforms supported by the Business School.
- Support the implementation and evaluation of learning, teaching and assessment programs within the Education Portfolio.

**Skills and Experience**:
To be considered you will hold Australian Working Rights or Australian Citizenship. Visa sponsorship is not available for this appointment.

(please review the Position Description for a full list of Skills and Experience)
- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
- Demonstrated ability to support and provide advice in the use of Moodle and other technologies used in education.
- Ability to develop and implement practical and sustainable solutions in a high-pressure support environment, particularly in response to user support requests.
- Demonstrated experience contributing to the design and delivery of high-quality training programs and resources to academic and professional staff, with a customer focused approach.
- Excellent written and verbal communication skills, with a high level of attention to detail and the ability to liaise effectively with a range of stakeholders.
- Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
- Demonstrated ability to work collaboratively and productively within a team, but also to take initiative and work independently while managing competing demands.

**Benefits and Culture**:
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

- Flexible Working Options (work from home, flexible hours etc)
- Career development opportunities
- 17% Superannuation contributions and additional leave loading payments
- Additional 3 days of leave over Christmas period
- Discounts and entitlements (retail, education, fitness)

**How to Apply**:
Submit both a Cover Letter and CV online via the UNSW Job Board before 11:30pm by Wednesday 8th January 2025. Please ensure your Cover Letter addresses the Skills and Experience mentioned in the advert (no more than 1-2 pages). Applications will not be shortlisted until early January 2025.

**Get in Touch**:
The University reserves the right not to proceed with any appointment.

Position Description

**Advertised**: 11 Dec 2024 AUS Eastern Daylight Time
**Applications close**: 08 Jan 2025 AUS Eastern Daylight Time