Manager Demand

6 days ago

Brisbane, Australia Queensland Government Full time

You will develop, maintain, and evolve the demand management framework (including associated processes and systems), ensuring it provides an effective mechanism to identify, define and plan the provision of DPT resources in an agile and responsive manner.
What you'll do
- Maintain effective relationships with and function as a key engagement point for DPT project managers, DPT managers and as required customers and business partners to identify, define and plan the provision of resources from across the state's DPTs. This includes negotiating conflicts to ensure that customer (internal and external) demands, and organisational priorities are met.
- Drive a culture of continuous improvement across Delivery Service Branch by proactively identifying and resolving issues that impede efficient service delivery or work practices with a focus on automating and standardising wherever possible.
- Lead the Demand and Capacity Management process to provide an effective service on behalf of DPTs by coordinating quotes, variations and cost recovery processes for selected eHealth Queensland capital projects engaging resources within DPTs as requested.

About you
**To be successful in this role, you will have**:

- Demonstrated high level understanding of end-to-end IT customer service delivery (ITSM/ITIL)
- Advanced interpersonal, communication, negotiation, consultation, and collaboration skills incorporating the ability to liaise and consult effectively with personnel at all levels within and external to eHealth Queensland and build strong working relationships
- Demonstrated high level organisational skills including the ability to establish own work priorities and manage time effectively, whilst remaining flexible to respond to changing needs in a busy environment
- Elevated level oral and written communication skills, including the ability to compile complex reports, briefs, correspondence, and submissions on behalf of the Senior Director, Digital Partnerships Team

Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
- 12.75% superannuation
- 17.5% leave loading

Employee wellbeing
- 38 hour full time work week
- Access to 24/7 confidential employee support providers and counsellors including for immediate family members
- Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development
- Career progression with more than 300 diverse career pathways and career support to take you further
- Access to a variety of programs and initiatives to support training and career growth.
- Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion
Ready to apply?

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