Incident & Issues Specialist

**Incident & Issues Specialist**

**Summary**:Facilitate the implementation and monitoring of effective risk and compliance management practices relating to incident and issue management**

**Location: Sydney CBD, Open to other Office Locations**
- Permanent opportunity as a Incident & Issues Specialist with icare
- Hybrid working environment, with three days in Office
- Offering competitive starting salary of $129,464

**About the Role**

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as an Incident & Issues Specialist you will:

- Subject matter expertise in risk and compliance management practices in relation to incident and issue management.
- Partner with the business to support the design and implementation of the incident and issue management processes and monitoring mechanisms
- Provide support to incident coordinators in incident and issue management, root cause analysis and identification of remediation actions and mitigating controls
- Proactively provide support to help identify, record, escalate and manage incidents, compliance breaches, issues and associated Risk Connect actions appropriately
- Provide coaching to incident coordinators to uplift incident and issue management capability in the team
- Take the lead in management reporting and escalation, root cause analysis, review of remediation activities and assessment and agreement on control uplift/new control design actions for all High rated incidents and issues engaging broader risk/assurance and compliance team as needed
- Conduct analysis of incident and issue trends and themes based on reports provided by incident coordinators and identify any systemic themes, control gaps, control uplift opportunities to assist business risk owners in the development and maintenance of business unit and scheme Risk Profiles, obligations register and control assurance activities for the Workers Compensation function
- Support continuous improvement of processes relating to the identification, adherence to and escalation of non-compliance with icare internal policies or compliance obligations engaging the compliance team as needed
- Contribute to regular incident and issue management reports, risk and compliance reporting, including Management, Committee and Board reporting as required
- Contribute to the design of enhancements to Risk Connect, to align with governance and operational needs
- Provide support to the Incident & Issue Lead in monitoring quality of incident and issue reporting and escalations to incident and issue business owners and the WC LT to ensure continuous improvement
- Collaborate with Line 2 Risk and Governance to receive direction on requirements for operational issue and incident management and to develop and conduct training relating to incident and issue management, as required
- Coordinate and facilitate regular forums to facilitate information sharing, trend identification, gap analysis and improvements
- Promote and encourage a positive risk culture.

**Skills & Experience**
- 3-4 years, well-rounded compliance experience, at an operational level
- Preferred experience in insurance industry or banking industry
- A broad range of relevant workers insurance industry experience
- Experience operating in a risk/compliance role, preferably with incident and action management experience

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**
- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.