Customer Relations

1 day ago

Parramatta, Australia HSBC Full time

Some career choices have more impact than others.

We’re looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who’ll work with courageous integrity every day.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services and wellness programmes including discounted gym memberships.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

In this role, you will be responsible for leading, coaching, motivating and developing a team of Customer Relations Officers in an inbound and/or outbound high volume complaint environment servicing various HSBC customers, products and propositions.

**Responsibilities**:

- Management of the Complaint Handling Resolution framework for RBWM Australia, ensuring complaints are handled within regulatory guidelines.
- Ensure delivery of fair outcomes for our customers
- E2E complaint review, providing input into enhancing the customer experience based on data driven conclusions and insights.
- Work with internal and external stakeholders including regulators and the complaint authority (AFCA) and keep up to date with all regulatory requirements relevant to the role
- Leadership and management of the Customer Relations team to ensure that all complaints and customer feedback is handled in accordance with the internal and external complaint resolution framework
- Ensure all team members are sufficiently trained to carry out their duties in accordance with the expectations of Group policies and local regulatory requirements
- Manage and motivate the team through challenging conversations with front-line and customers

Requirements

**Requirements**:

- Relevant tertiary qualification in related business field such as Marketing, Business, Commerce highly beneficial
- Significant experience in customer relations
- Ability to deal with customers in a highly efficient and effective manner
- Exceptionally strong communication, interpersonal and relationship building skills.

HSBC is committed to building a culture where all employees are valued and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encourage.

  • Customer Relations Team Manager

    1 day ago

    Parramatta, Australia HSBC Full time

    -Job description **Some career choices have more impact than others.** At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...

  • Client Relations Specialist

    2 days ago

    Parramatta, Australia Supercare Solutions Pty Ltd Full time

    **About Us** Join our dynamic team at SuperCare, an Australian company dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. Our mission is to empower individuals to prioritise their well-being. With more than a decade of experience, we are committed to positively impacting our clients’ lives....

  • Employment Relations Specialist

    1 week ago

    North Parramatta, Australia Catholic Education Diocese of Parramatta Full time

    **Job no**: 508214 **Work type**: ongoing full-time **Location**: Catholic Schools Parramatta Diocese **Categories**: Human resources Positions available: Permanent full time Employment Relations Specialist and Temporary Part time Employment Relations Specialist - 4 days per week until December 2026 **About the Role** We are currently seeking experienced...

  • Customer Service

    2 weeks ago

    Parramatta, Australia Uniting Full time

    Customer Service Officer - Full time permanent role - Parramatta CBD as a base location. Flexible start and finish times between 8-6pm 3 days working from the office and 2 days working from home Are you passionate about delivering outstanding customer service and working collaboratively within a dynamic team? Uniting is seeking a dedicated Customer Service...

  • Customer Service Officer

    2 weeks ago

    Parramatta, Australia Talent International Full time

    **Job Details**: **Location** Parramatta **Salary** $31.29 per hour, Benefits: Excellent Opportunity to get into NSW Government **Job Type** Contract **Ref** JO- 2207-559624 **Contact** Uvez Ahmed **Posted** about 3 hours ago **Talent International** is currently recruiting for a **Customer Service Officer** to work for a ** NSW Government...

  • Customer Support

    2 weeks ago

    Parramatta, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery Oceania Holdings Pty Ltd is the distributor of a range of market leading mobile earthmoving equipment used in the construction, mining and forestry industries operating within Australia and New Zealand. As part of a significant multinational organisation, our commitment is to provide support to national dealer...

  • Manager, Customer Foundations

    3 hours ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Parramatta, NSW, AU, 2150- Req ID: 70184**Manager, Customer Foundation - NSW Trustee and Guardian** - Ongoing full-time vacancy. - 35 hours per week. - Location: Parramatta. Flexible and hybrid working options available. - Clerk Grade: 9/10. Base salary $120.859p.a. to $133,183 p.a. plus superannuation and annual leave...

  • Customer Service Officer

    7 days ago

    Parramatta, Australia APG Workforce Full time

    12 - Month Contract - Government Role - $31.53 Per Hour + Super - Parramatta Location + WFH APG is currently seeking an experienced Customer Service Officer for a 12 Month contract within a Parramatta Government Sector. - **$31.53 Per Hour + Super**: - **12 Month Contract with high possibility of extension**: - **Newcastle Location + WFH**: - **_The...

  • Customer Service Representative

    7 days ago

    Parramatta, Australia Page Personnel Full time

    Join a private health insurance industry - Close to Public Transport **About Our Client**: Working for a private health insurance fund with a selective membership, our client prioritises customer service. They are currently seeking individuals who share the same passion for exceptional customer service to join the team. Key Responsibilities include: -...

  • Customer Lead

    7 days ago

    Parramatta, Australia Uniting Full time

    **New full time permanent role - Customer Lead - Sydney CBD - Hybrid work model** - Lead the charge in continuing our transformation as a customer-centric organisation through insights, strategic planning and implementation. - Drive initiatives to enhance the overall customer experience, identifying and addressing key moments that matter. - Collaborate with...