Customer Service Consultant/ Officers

2 weeks ago

Sydney, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**NSW, City of Sydney Aquatic & Leisure Facilities - Sydney 2000**
- Choose your location, type of work and days
- Contribute to others wellbeing by promoting a healthy community
- Enjoy free centre access and fitness membership

Our Customer Service Teams are looking for Consultants for our Contact Center at Zetland or for frontline Customer Officers to join teams at one of our six world class City of Sydney Aquatic and Leisure facilities.

**The Role**

Join our service-oriented teams perhaps at our contact centre assisting with inbound calls inbound and outbound calls, and digital communication channels. This role requires no cold calls, all warm leads. Helping with enquiries from new and existing customers of the City of Sydney’s leisure centres.

This aids with supporting existing member retention and new member growth, provides information on current marketing campaigns and may act as a first point for customer feedback. Working as part of the customer experience team some limited shift work may be required to assist covering spanning hours of operations.

Grow your knowledge and effective capability for:

- Sales and Customer Experience
- Communication channels
- Effective bespoke interactions with community for varying ethnos, religious, age and ability groups
- Relationship management experience

Choose to work at one of six centres assisting with cash handling and point of sale software. Rewarding interactions with our visiting members and families. Contribute to your reception centre team with:

- Solutions and build confidence
- Learning communication styles
- Positive act with courtesy and broaden your cultural sensitivity
- Limited data entry
- Taking responsibility for own actions

Training provided for either role, we will help you obtain the necessary qualifications

for First Aid and CPR. You will need the ability to obtain Working with Children Check

and National Police Check. Launch your sports, leisure and fitness career now.

**If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, **we want to hear from you**

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

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