Intake Coordinator Silverwater

3 days ago

Silverwater, Australia Connecting Families Full time

About Us
Connecting Families’ vision and purpose is to bring communities together to ultimately create a better life for children, adults and families. We possess a strong belief that every individual need is of the utmost importance and our entire team is committed on delivering this promise.
Supporting our vision are our CARE core values of Capability, Authenticity, Respect and Empowerment. It creates the foundation on not just what we do but how we come together. We pride ourselves on providing the highest quality of care to our clients and each other.
The role
Reporting into the Group Risk & Compliance Manager, the Intake Coordinator will play a key role in driving the risk, governance and control review for the intake of new participants / young persons into care, including ongoing alignment of service delivery, with care need requirements and approvals.

**Specifically, you will be responsible for the following**:
Participate in and contribute to the review of business unit pipeline/leads relating to potential new Disability Services or Special Care Arrangement clients to align on appropriate risk assessments, documentation governance and approval management
Maintain a pre-intake checklist process, and orderly data storage process to ensure completion of all necessary pre-intake documents
Provide stage-gate decisions for all new participants in care
Work alongside internal stakeholders to conduct business case assessments of potential intakes
Undertake post-new intake audits to ensure all necessary pre-intake documentation is secured within the first months' post commencement of care
Schedule ongoing reviews of participants and young persons in care and participate in business reviews of service and operational planning alignment
About you
As the Intake Coordinator, you possess second-to-none customer service skills coupled with strong communication skills. You are a confident decision maker with the authority to act and thrive in environments where you are able to work autonomously, set your own priorities and work to deadlines.

**In addition, here is what else will set you apart**:
Demonstrated experience in service matching within the disability, child protection, or aged care industry
Knowledge and understanding of NDIS funding and frameworks preferred
Proactive in taking initiative and strong problem-solving ability
Qualification in relevant Social & Community Services, Counselling, Nursing or other relevant discipline preferred

Perks of the role
Connecting Families prides itself on its culture. Our people are the lifeblood of our business and with that, you will be exposed to the following perks:
Be part of a supportive family-like environment
Opportunities to grow internally
Access to discounts and perks from hundreds of retailers Australia-wide
Support and counselling services through our Employee Assistance Program (EAP)
Apply

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