Business Development Lead

**OUR ORGANISATION**

Join Lifeline Australia and you will be helping to support the delivery of critical services ensuring that “no person in Australia has to face their darkest moments alone.”

Lifeline Australia is a national suicide prevention charity providing all Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services. We are committed to empowering Australians to be suicide-safe through connection, compassion and hope.

**THE OPPORTUNITY**

The Business Development Lead supports the objectives of the Workplace & Community Training (WCT) Team to deliver workplace related training to corporates, NFPs and any workplaces that identify the need for mental health resilience training for their staff/employees.

**RESPONSIBILITIES**

In this role, some of your duties will include:

- Proactively identifying and pursuing new business opportunities and potential clients for workplace training.
- Building and maintaining positive, professional relationships with clients, partners, and stakeholders.
- Developing and implementing strategies to increase workplace training revenue
- Manage incoming training leads within stipulated timeframes and converting leads to revenue.
- Conduct high-level industry research to develop effective sales solutions
- Manage the client and partner opportunity pipeline; from lead to agreement; including proposal development, pitch delivery and negotiation of commercial terms.
- Work closely with internal stakeholders to identify training opportunities from corporate partnerships.
- Develop and formulate reports and documents for internal and external stakeholders by collating information from the business.
- Review sales contracts to ensure they meet legal and corporate guidelines
- Gather feedback from clients and localised market trends to help the business develop future product and service strategy.
- Regularly and accurately update contact details, activities and relationship strategies for each client in Salesforce database CRM in line with business requirements.
- Client complaint management to ensure best outcomes for all parties involved.
- Working with WCT Delivery Team to ensure smooth handover post contract stage and manage client concerns professionally.

**ABOUT YOU**

To be successful in this role, you will have:

- 3 - 5 years’ experience working in a business development management role; preferably with exposure to training products or the not-for-profit sector.
- The ability to work cross-functionality and across a portfolio encompassing multiple product and services.
- The capability to build strong relationships with internal and external stakeholders.
- Demonstrated experience in building business value through business development activities.
- Demonstrated critical thinking capabilities, with an eye for detail and cost efficiency.
- Experience working in lead generation and management.
- Strong communication, presentation, written and interpersonal skills; and
- Strategic capabilities and be a creative thinker with a growth mindset.
- All employees of Lifeline Australia must undergo a National Police Check. _

**OUR CULTURE**

The team are passionate, supportive and hardworking. They are very driven to reach their goals, so that they can continue to grow and deliver critical support to all Australians at a time when the importance of mental health has never been so prevalent.

**EMPLOYEE BENEFITS PACKAGE**
- Salary Packaging - being a not-for-profit organisation allows us to offer our employees access to some amazing tax savings through salary packaging.
- Lifeline Learning Academy - access to instructor led and online courses through Australian Institute of Management and e-learning module.
- Flexible working - we provide flexibility and support to all employees and encourage work-life balance.
- Employee Assistance Program - access to free counselling sessions for you and your family.
- Beautiful office facilities in central location - including shower facilities.

**HOW TO APPLY