Packing Equipment Coordinator

Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.

Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eComm companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.

Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story.

**The opportunity**

The Packing Equipment Coordinator is a critical role focused on maintaining the smooth operation of mechanised and automated equipment within the facility. This role is responsible for performing pre-use checks, housekeeping tasks, consumable replenishment, and resolving equipment jams or faults to minimise downtime. It requires a proactive, safety-focused individual with a mechanical aptitude and strong communication skills.

**Role location**

This role is based onsite at our Eastern Creek Fulfilment Centre.

**What you'll be doing**:

- ** Jam Removal**: Remove jammed cartons and address blockages in conveyors, ensuring proper rework of affected cartons.
- ** Fault Resolution**: Identify and address equipment faults, including resolving AMR (Autonomous Mobile Robot) and conveyor errors and debris-related issues. Perform basic troubleshooting to determine the cause of jams and escalate complex issues to higher-level support.
- ** Collaboration**: Work with machine technicians and engineers, including remote guidance, to resolve equipment faults effectively.
- ** Pre-Use Checks**: Perform equipment checks as outlined by the Mechanisation Engineer.
- ** Housekeeping**: Maintain cleanliness of equipment through tasks such as blowing down, vacuuming, wiping, and sweeping through housekeeping check lists.
- ** Consumable Replenishment**: Regularly monitor and restock consumables for equipment

**The ideal toolbox**:

- ** Positive Attitude**:Is drawn to a challenge and always approaches tasks with optimism and a solutions focused mindset. No task is too big or too small. Everything is fixable.
- ** Safety Champion**: Adheres strictly to safety procedures and ensures safe operator entry and isolation policies are followed.
- ** Mechanically Minded**: Develops an understanding of equipment processes to support troubleshooting and fault resolution.
- ** Takes Great Pride**: Maintains equipment in pristine condition, demonstrating attention to detail.
- ** Approachable and Collaborative**: Acts as the go-to person for equipment-related issues, supports the team, and communicates effectively with system users and engineers.
- ** Calm Under Pressure**: Handles multiple simultaneous faults with composure, keeping team members informed of progress.
- ** Strong Communicator**: Provides clear updates to operations team leaders on fault status and resolution times, escalating matters promptly when necessary.

**Juicy perks**:

- Up to 50% employee discount
- Monthly BBQs, lunch on Thursdays and employee awards
- Product sample giveaways
- Pawrental leave and wellbeing leave
- Team charity volunteer days
- Classpass subsidy

**Why Join?**

We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you’re committed to help shape an entire industry - it’s pretty exciting stuff. Here’s what we stand for:
Pets matter; so pets and pet parents always have a seat at our table

We’re better together

We operate with humble hearts and hungry minds

We’re instinctively curious. Always

**Belong at Pet Circle