Customer Service Team Leader

1 day ago

Sydney, Australia Discovering People Full time

**Customer Service Representative Team Leader - Permanent full time position**

Head office based in Alexandria - 10 minute walk from train station

Work from home - 1 day per week

This is your **chance to shine** **and achieve** your customer service representative and leadership career goals. Do you love to help and support people to achieve job satisfaction and enjoyment.

My client provides high quality products to the residential, commercial and industrial market place and they set a high standard of excellence in everything they do. They value and support team work, as well as recognise and appreciate a positive contribution and initiative.

Due to ongoing sales growth, they are seeking an experienced Customer Service Representative Team Leader to coach and support the customer service representative team of 6 - to continue to deliver a very high level and effective service to customers and the organisation.

Reporting to the Manager, this very important role is responsible for ensuring the customer service team and processes are performing and contributing at their very best.

To be successful you will need to possess and demonstrate:

- Excellent customer service representative and leadership skills, with proven ability to motivate, train and lead a team.
- Energy, initiative and commitment to succeed and a can-do attitude.
- Observe and interact to find a better way and improve processes.
- Constantly engaging with your team to build a high performing and empowered team.
- Managing and resolving day to day problems and issues.
- Experience in handling customer complaints and inquiries effectively, with mutual beneficial outcome.
- Excellent telephone etiquette with well-developed customer focused language.
- Critical problem solver with proven ability to identify problems and find solutions.
- Consistently meeting team KPI's

**Job Types**: Full-time, Permanent

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplementary Pay:

- Performance bonus

Ability to commute/relocate:

- Sydney, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- team leadership: 1 year (required)
- customer service: 3 years (required)
- Database administration: 3 years (required)

Work Authorisation:

- Australia (required)

  • Team Leader

    2 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Team Leader - Issues Resolution** **Grade**:Clerk Grade 7/8 **Salary range**: $110,266 - $122,058 + superannuation and leave loading **Duration**: Ongoing, Full time **About the team** An exciting opportunity has become available for a Team Leader to lead a newly created team within Issues Resolution. The establishment of the Customer Care, Intake and...

  • Team Leader Data Intelligence

    3 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Team Leader Data Intelligence - Grade 9/10** **Work Type: Temp up to 4 years** **Location: Bathurst or McKell** **Closing date: 9th September 2025 [9:59am]** **About the organisation** Spatial Services, a division of the Department of Customer Service is the key provider of spatial land information services in New South Wales. Spatial Services'...

  • Registry Team Leader

    2 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Registry Team Leader** **Clerk Grade: 7/8** **Employment type: up to 4 x full-time ongoing opportunities** **Principally office based in Pyrmont, Sydney with limited hybrid working arrangements.** **This role leads one of five teams in the Civil Registration Services within the NSW Registry of Births, Deaths and Marriages. **About the Registry** The NSW...

  • Support Desk Team Leader

    3 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Support Desk Team Leader** - ** Employment Type**:Ongoing (2 roles) - **Location**:Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) - **Grade**:Clerk Grade 7/8 - **Salary Range**:$110,266 - $122,058 p.a. base salary dependent on experience, plus...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, Australia Charterhouse Full time

    **Permanent role**: - **Sydney CBD location**: - **Financial Services Sector**: - **Previous experience as a Team Leader/Manager required!**: - **$80K + Super**: - **Start date ASAP**: - **This role will require criminal history checks.**: - **Hybrid working** **About the role**: We are seeking an experienced Customer Service Team Leader for a...

  • Customer Service Team Leader

    7 days ago

    Sydney, Australia Charterhouse Full time

    **Permanent role** - **Sydney CBD location**: - **Financial Services Sector**: - **Previous experience as a Team Leader/Manager required!**: - **Competitive Salary based on experience**: - **Start date ASAP**: - **This role will require criminal history checks.**: - **Hybrid working**: - **Fantastic office culture!** **About the role**: **We are...

  • Business Operations Coordinator

    1 week ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Business Operations Coordinator (Team Leader) Grade 7/8** The Personal Injury Commission (PIC), within NSW Department of Customer Service (DCS), is currently looking for Business Operations Coordinator (Team Leader) to join their team! **Benefits**: - Ongoing opportunity located in Darlinghurst - Grade 7/8 base salary ranging from $101,947- $112,849 per...

  • Customer Service Team Leader

    3 days ago

    Sydney, New South Wales, Australia Tokio Marine Management Australasia Full time $120,000 - $180,000 per year

    About Us:AHI, part of the Tokio Marine Group – one of the world's largest insurers – is an industry-recognised accident and health specialist underwriting agency. With over 25 years of industry expertise and experience, we are committed to delivering exceptional services tailored to our brokers and clients.Having joined the wider Tokio Marine Group in...

  • Customer Service Team Leader

    7 days ago

    Sydney, New South Wales, Australia NHP Electrical Engineering Products Full time $80,000 - $120,000 per year

    Call Centre & Customer ServiceTeam LeaderNew South Wales, AustraliaPermanent / Full Time16/10/2025Full time position with flexibilityOn-the-job ongoing support & development, opportunities to advanceDevelop & empower a high-performance teamWho We AreNHP are specialists in Electrical & Automation Products, Systems & Solutions100% Australian owned (50 years of...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, Australia ScotPac Full time

    Call Centre & Customer Service Team Leader We're on the lookout for a proven Customer Service Team Leader to join our Sydney Asset Finance Operations team and help give our clients every chance of success. This would be the ideal role for someone who has extensive experience leading Customer Service teams in Equipment Finance Operations. Previous...