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Document Controller
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**A new name, a bright pathway ahead**
Part of Downer Group, our newly formed Social Infrastructure and Citizen Services business unit brings amazing capability to the people of Australia and what matters most to them. We run hospitals, manage client data centres, we take asset management risk, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Arguably no other business within Downer better embodies our purpose; _to enable our communities to thrive._
**Join us on the journey**
Due to an ongoing commitment to on-board new business, we are currently looking for **a Document Controller** to join our Social Infrastructure & Citizen Services. Based at our Brisbane Offices, or other major locations across Australia or New Zealand as agreed, the successful applicant will maintain an efficient document control system that guarantees the precision, accessibility, and adherence of company documents.
This role involves organizing and overseeing documents, fostering productive teamwork across departments, aiding in quality assurance initiatives, and upholding regulatory conformance. Through the upkeep of a well-structured and managed document management system, the Document Controller will play a vital role in facilitating smooth communication, timely decision-making, and streamlined operations across the organization..
**What you’ll do**
In this role, you will actively contribute to risk management, support customer feedback management, and provide essential reporting on compliance and performance. You'll establish and nurture collaborative relationships with peers, management, and customers while demonstrating leadership through your own actions. Your proactive approach to continuous improvement and staying updated on document control practices will be key to your success.
Key responsibilities outlined below:
- Drive a culture of quality through Downer's Quality Principles, supporting communication and governance of assurance and compliance expectations.
- Implement plans for the adoption of the Technical Document System (TDS) and contribute to its continuous improvement.
- Manage and maintain Business Unit (BU) documents in TDS, ensuring accuracy, completeness, and compliance.
- Coordinate document compliance, records compliance, and document control processes, enforcing procedures and standards.
- Collaborate with cross-functional teams to collect, organize, and distribute necessary documentation, facilitating effective communication and review processes.
**What you’ll bring**
- Experience in a documentation/record control role
- Proficiency in MS Excel, Word, PowerPoint, Outlook, Adobe Acrobat reader/writer
- Proven capability working with Sharepoint and willingness to learn new software apps
- Understanding of document management systems, electronic document control tools, and related software
- Meticulous attention to detail and commitment to maintaining accuracy and consistency.
- Excellent communication and interpersonal skills for effective collaboration with cross-functional teams
- You must have the agility to gain and maintain a minimum Baseline security clearance as required by the Commonwealth.
Desirable but not essential
- Background working in or around Quality Assurance is highly regarded
- Knowledge of data protection and confidentiality regulations (desirable)
**Why work for us?**
Working for the Social Infrastructure and Citizen Services business unit, means being part of something new and exciting. With a bright future ahead of us, you find purpose here and have the opportunity to directly impact and contribute positively to our future. You’ll also find a range of benefits available such as:
- Training and development to support your career.
- Internal career opportunities across the Downer Group business
- Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.
- An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.
