Radio Operator and Call-talker

EMPLOYMENT TYPE - Ongoing Full time

LOCATION - ACT

AFP BAND & SALARY - Band 03, $67,208.00 - $78,467.00

JOB REFERENCE NUMBER - 10596

This advertisement is to fill current vacancies and create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months.

Did you know?

Policing for a safer Australia - the world is changing, crime is changing, we are changing to meet new challenges.

The mission of the AFP is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

The AFP offers a generous remuneration and conditions package, full details can be found in the AFP Enterprise Agreement.

What is the role?

Applications are sought from suitably qualified applicants wishing to be considered for the role of Radio Operator and Call-talker - ACT Policing Communications.

ACT Policing Communications is ACT Policing's 24/7 communications and operations centre providing support to ACT Police Officers and the community, centralising telephone and radio communications and monitoring public safety CCTV systems.

Radio Operator/ Call takers are responsible for the coordination and management of the ACT Policing response to incidents using the AFP Police Radio Network and the Computer Aided Dispatch (CAD) system. The role also involves the answering, assessment and recording of emergency 000 and non-emergency 131444 calls from the Canberra community to ensure the necessary policing response.

All shortlisted applicants will be required to undergo specific Psychometric testing by an external agency with the costs borne by The AFP. The results of this testing may exclude applicants from this selection process.

A merit pool of suitable applicants will be established as a result of the selection process. The pool will remain valid for a period of 12 months and may be used to fill future vacancies.

You will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

What will you do?

The role of a Radio Operator/ Call taker in ACT Policing Communications is challenging, high-pressure and rewarding. We, like ACT Policing more broadly, work 24 hours a day, 7 days a week, 365 days a year.

Radio Operator/ Call takers are responsible for coordinating the necessary ACT Policing response to calls for assistance and attendance in accordance with the priority response system. This includes the operation of the AFP's radio communications network and Computer Aided Dispatch (CAD) system to dispatch, coordinate and support ACT Policing officers.

Radio Operator/ Call takers respond to emergency and non-emergency calls for assistance and general enquiries from members of the Canberra public, government agencies, businesses and other AFP business areas. The role will record, monitor and report on operational activities using AFP ICT systems.

During the initial 5 weeks of the training phase, you will be learning full-time (40 hours per week) Monday to Friday in business hours. You will then undertake a 3-week placement in ACT Policing Communications where you will be trained guided and monitored by trainers on day and afternoon shifts.

Upon successful completion of training, you will be placed on a team in ACT Communications and rostered predominately 12 hour shifts on a 5-week roster averaging 40 hours per week. You will be initially engaged in a probation period of 6 months where you must satisfy work standards to retain employment in the AFP.

Essential Requirements

You must be an Australian Citizen.
A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
Medical Clearance and a Hearing Test
AFP Psychological screening
Relevant qualification or extensive experience and knowledge in area of expertise.
Demonstrated ability to lead a team.
Working with Vulnerable People accreditation or the ability to obtain one.

Desirable Requirements

The following skills and/or experience would be highly regarded:
Tertiary qualifications in relevant field.
Relevant qualification or extensive experience and knowledge in area of expertise.

Additional Requirements

Medical Clearance and Hearing Test;
AFP Psychological screening; and
An assessment centre may be used to ascertain suitability for the role.
Selection Criteria

Organising your work, making sound decisions and achieving outcomes
Communicating and working effectively with other people

With reference to the above list of attributes of the successful applicants, you must respond to a specific question in a 1-2-page pitch by describing how your knowledge, abilities,