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Concierge

2 weeks ago

St Leonards, Australia Cushman & Wakefield Full time

**Job Title**

Concierge
**Job Description Summary**

Multiple vacancies available for customer service professionals interested in pursuing a career in the facilities/corporate real estate sector

As a Workplace Concierge, you will deliver an exceptional resident and visitor experience in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick.

This role would suit your wide range of previous experience within customer service
- retail or hospitality

**About The Role**
- Meet and greet visitors proactively in a timely manner
- Manage reception services to ensure a positive customer experience
- Announce arrival of guests
- Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
- Accountable for workplace operations
- Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness centre, etc. are clean and are being used for the correct purpose
- Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues
- Meeting and event coordination - Work with contractors e.g., security, cleaning and catering to meet event requirements
- Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace

**About You**
- Strong reception or hospitality / customer service background
- Professional verbal and written communication skills
- Ability to multi-task
- Minimum completion of Higher School Certificate

**Why join Cushman & Wakefield?**

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from.
- Being part of a growing global company.
- Career development opportunities plus unlimited access to one of the world’s largest online learning libraries LinkedIn learning.
- A truly diverse and inclusive workplace.
- A Supportive and flexible environment.
- A promote from within culture with opportunity to develop and grow.

**_We have a vision of the future, where people simply belong._**
- That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but everyday. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status._ _As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us_
- We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us._