Volunteer Manager

**About us**

HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons’ mental health.

**About the role**

At HammondCare, volunteers are at the heard of everything we do. With over 850 dedicated individuals giving their time and compassion, our volunteer services plays a vital role in supporting the people we care for. Volunteering at HammondCare is not just about giving back - it’s about being part of something bigger, helping to build a more connected and caring community.

The Volunteer Manager plays a key leadership role in managing and developing a team of Volunteer Coordinators (VC) who oversee volunteer services across designated business areas. This role ensures alignment with organisational goals, provides strategic leadership to the VCs, enhancing the effectiveness of volunteer programs, and contributes to workforce planning through innovative solutions. The role also ensures that volunteer programs and activities align with the National Standards for Volunteer Involvement as set by Volunteering Australia.

**_ This is a permanent part-time role working 4 days per week (one day must be Wednesday). The role is based at St Leonards with hybrid opportunities and requires flexibility to travel to our sites._**

**What we can offer you**

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
- Additional leave purchase options and 14 weeks paid parental leave
- Flexible working options
- Discounts on everyday products and services
- Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
- Free access to independent counselling support for employees and families
- Health & Wellbeing programmes
- Reward & Recognition programmes
- Referral bonuses
- Career and professional development opportunities

**Key Responsibilities include**

**Management and mentoring of Volunteer Coordinators**
- Motivate and guide VC teams within HammondCare’s Mission in Action to improve quality of life for those in our care through volunteer activities.
- Engage in regular discussions with VCs regarding recruitment, volunteer engagement, service goals, compliance targets, and monthly metrics.
- Responsible for staff recruitment, ongoing management, and exit processes.
- Facilitate Annual Development Meetings with direct reports and provide regular performance feedback.

**Build relationships**
- Build strong relationships with assigned Operational Managers to understand their strategic priorities and site requirements and meet regularly to assess volunteer team scope, explore new partnerships, and identify new service areas.
- Under the direction of the Head of Volunteer Services, develop an annual volunteer plan that aligns with HammondCare’s Motivation, Mission, and Mission in Action.
- Be the key liaison for all VC issues within the assigned business area.

**Oversight of Volunteer Systems**
- Ensure appropriate systems and processes are in place to support volunteer operations.
- Assess and mitigate risks associated with volunteer activities in collaboration with Quality, Safety & Risk (QSR) teams.
- Oversee volunteer-related complaints and performance management.
- Ensure compliance with Aged Care Volunteer Visitor Scheme (ACVVS) requirements, including reporting and KPI management.

**Maximising the engagement of volunteers**
- Support VCs in training, mentoring, and engaging volunteers.
- Ensure consistent communication and engagement initiatives for volunteers.
- Evaluate volunteer satisfaction and implement strategies to enhance retention.
- Represent HammondCare at events, conferences, and external engagements to promote volunteer involvement.
- Evaluate and address training needs for both Volunteer Coordinators and volunteers

**About You**
- Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
- At least 4 year’s demonstrated experience volunteer program management
- Managing and mentoring teams
- Strong relationship-building and communication skills
- Ability to work independently and collaboratively within a team
- Strong organisational and problem-solving skills
- Conflict resolution and negotiation skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Passion for aged care and community service, health and palliative care
- Certificate IV in Volunteer Coordination or Leadership &