Service Desk Manager

2 days ago

Canberra, Australia Unisys Full time

**What success looks like in this role**:

- Supervise the efforts of Service Desk teams within Australia.
- Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.
- Mentors team members to build new skills.
- Collaboration within the team and with outside support teams.
- Monitors Service Desk tickets and calls, identifying trends and issues that require more in-depth analysis.
- Ensures team meets or exceeds agreed up SLAs.

**You will be successful in this role if you have**:

- **Baseline Clearance**is required for this role.
- 2-5years’ relevant experience OR equivalent combination of education and relevant experience
- Prior team lead experience is preferred.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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