Service Desk Manager

2 days ago

Canberra, Australia Davidson Group Services Full time

Are you an experienced Service Desk Manager who is passionate about driving service excellence and building high-functioning teams? Do you thrive in complex IT environments and are customer-focused with a proven track record of delivering exceptional support?_
- If so, we have an exciting opportunity for you to join one of Australia’s iconic institutions as a Service Desk Manager, you will lead a team of 20 professionals in providing user-centric IT support to a diverse client group. With investment in the team and support from Senior Management, you will have the resources and backing needed to make a real impact in the role._
- Responsibilities include:_
- _Supporting a large and complex IT environment with approx. 4000 users_
- _Driving service excellence through improved ways of working_
- _Ensuring your team is appropriately resourced and skilled_
- _Coaching, mentoring, and empowering your staff to build a high-functioning team_
- If you are ready to take on this exciting challenge and make an impact, then we want to hear from you._

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