Imax Front of House

Location: Melbourne | CBD

Job type: Casual

Organisation: Museum Victoria

**Salary**: $58,539 - $66,858

Occupation: Customer Service/Call Centre

Reference: VG/MV/6775R

IMAX Melbourne is seeking new team members to play a leading role in providing a compelling customer experience before, during and after each movie.

**IMAX Front of House - Casual**

IMAX Melbourne is seeking new team members to play a leading role in providing a compelling customer experience before, during and after each movie.

**ABOUT MUSEUMS VICTORIA**:
Ever dreamed of working in a place where dinosaurs roam, stars explode, and the world's most intriguing stories come to life? Welcome to Museums Victoria (MV), where every day is a new chapter in the book of discovery. As one of the southern hemisphere's largest and most iconic museum organisations, we're not just about exhibits; we're about experiences that inspire, challenge, and amaze. From the awe-inspiring Melbourne Museum, culturally significant Immigration Museum, mind-blowing Scienceworks, and the historic Royal Exhibition Building, we're a team that turns curiosity into reality.

And guess what? We're on the lookout for IMAX Front of House members to join IMAX. If you've got the drive, the creativity, and the passion to make MV's stories echo across the globe, keep reading. This could be your next big adventure

**ABOUT THE POSITION**:
The purpose of this position is to be an engaging and enthusiastic deliverer of the highest levels of customer service during all points of customer contact.

**Some of the key duties include**:

- Provide high levels of customer service in all interactions with visitors.
- Perform various duties in the key areas of our front of house operation, which include the box office, candy bar and ushering.
- Play a paramount role in maintaining the IMAX environment, which involves completing various cleaning tasks on a regular basis.
- Have a strong sense of initiative that allows you to work with mínimal supervision.
- Be a team player that can effectively contribute in a fun and strong working team environment.
- Thrive in high pressure situations and be able to maintain a high level of work efficiency.
- Implement up-selling and suggestive selling sales techniques.
- Obtain a Working with Children Check and Responsible Service of Alcohol (RSA) at your own cost by the commencement of employment.

**The successful applicant will have**:

- Proven ability to deliver effective customer service including clear and efficient communication skills.
- Demonstrated ability to work as an effective team member and use initiative when required.
- Demonstrated ability to work effectively in high pressure situations.
- Flexible availability throughout weekdays, evenings and weekends, to meet the needs of the business.

**OTHER INFORMATION**

This is a Casual role. The salary on offer is $35.82 (inclusive of 25% loading) + 11.5% superannuation

**HOW TO APPLY?**

To view the position description, visit Careers - Museums Victoria. From our Current Vacancies page, select **“All Jobs”** and click on the link for this job's listing.
- Your Cover Letter
- Your Resume
- A written response addressing the Key Selection Criteria as outlined in our Role Statement (Please refer to attached document)

**Please note**: Applications that do not address the Key Selection Criteria will not be considered.

**APPLICATIONS CLOSE: 9 September 2024 (11:59pm)