Customer Experience Activations Coordinator

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**What this opportunity involves**:
As Customer Experience Activations Coordinator you will be working on a portfolio that includes both CBD and Near City mixed-use assets for a single Client providing a premium quality service commensurate with the standard of landmark assets. The role is part-time, 3 days per week.

**An overview of the role**:

- Provide superior client service and marketing support to the assets under management, ensuring a high level of customer engagement.
- Day to day tenant (customer) relationship management, responding to daily enquiries.
- Assist the Portfolio Customer Experience Manager and Marketing Manager with setup and delivery of all site activations, ensuring all contractors and suppliers are adhering to JLL processes, policies, and procedures.
- Ensure Tenants/Customers are kept up to date with promotions/activations.
- Ensure all deadlines are delivered on time and within budget.
- Assist with and support the execution of marketing campaigns, activations/events, and offers to building tenants/customers.
- Ensure all materials onsite remain up to date and accurate and find opportunities to distribute them (info flyers, vouchers, tenant welcome vouchers etc).
- Assist with the preparation of in-house marketing collateral.
- Prepare agenda and minutes (where required) for regular client, tenant or team meetings.
- Review and action items as directed by the Portfolio Customer Experience Manager & Marketing Manager.
- Assist Portfolio Customer Experience Manager with onboarding tenants to Tenant Portals including room bookings, end of trip facilities including allocation of bike racks and lockers.
- Review and action items directed to the marketing mailbox.

**Sound like you? This is what we’re looking for**:

- Excellent verbal and written communicator.
- Deliver high levels of service and performance to various stakeholders.
- Possess a “can do attitude”, plenty of enthusiasm, energy and be a team player and ability to work in a multi-task environment.
- Excellent customer service skills are essential.
- Ability to deal confidently with clients, tenants, and the broader community.
- A friendly, pleasant, and outgoing demeanour.
- Digital literacy - Ability to use and quickly learn digital tools and software.
- The ability to empathise with customer needs and a demonstration of a good customer service ethic is mandatory.
- The role requires an individual who is conscientious, diligent and organised in their work approach.
- A demonstrated ability to think laterally, accommodate change, innovation, and new ideas, and most importantly, to prioritise work.
- Experience in event planning is desirable however not essential.
- Ability to use and quickly learn digital tools and software.
- Positive attitude, detail and customer oriented with good multitasking and organisational ability.
- Previous experience in a commercial real estate role would be beneficial.
- Experience in retail, or other customer service role, would be beneficial.

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment ma