Customer Experience Coordinator

ADMIN / SECRETARIAL / OFFICE SUPPORT ADMINISTRATION PORT OF BRISBANE PERMANENT / FULL TIME
11/8/2025
Port of Brisbane - Full-Time, Permanent - Monday to Friday
On-site - 38 hours per week - flexibility available between 7am - 5pm
Work with a dedicated team committed to proactive communication
ABOUT US
Hyne Group is a collective of industry-leading businesses operating across Australia and New Zealand, with a history spanning over 140 years. From its beginnings as a sawmill on the Mary River, Hyne Group has grown into a pioneer of sustainable timber product manufacturing. The Hyne Group is supported by its partnership with global timber processors, James Jones & Sons, bringing together a combined 320 years of family-owned sawmilling heritage.
The Group, which includes Hyne Timber, XLam, Rocky Point, and Hyne Pallets, serves key sectors such as construction, garden care, horticulture and logistics. Through innovative processes and sustainable practices, the Hyne Group transforms each log into high-quality products that meet the diverse needs of our customers. This holistic approach reflects a dedication to environmental stewardship and industry-leading innovation, ensuring that every centimetre of each log turns into an opportunity for excellence.
YOUR NEXT ROLE
As Customer Experience Coordinator, you will be a key part of the Services team, ensuring a seamless experience for our customers through timely communication and exceptional organisation. You will manage order processing, proactively keep customers updated, and support our Customer Managers in delivering service that goes above expectations.
This is a computer-based role, ideal for those who are detail-driven, thrive in structured environments, and take pride in clear, effective written communication.
All our people go home in the same condition they came to work; safety before production.
Champion a customer-first mindset, ensuring every order is handled accurately and efficiently
Communicate proactively with customers, providing updates and resolving issues before they escalate
Maintain and build relationships with key stakeholders—both internal and external
Support order intake, follow-up, and opportunity identification for upselling or cross-selling
Work closely with Customer Managers to anticipate customer needs and ensure on-time delivery
Meet and exceed performance metrics across response times, resolution, and customer satisfaction
ABOUT YOU
You have a proven ability in customer service and administration, with a passion for getting things right the first time
You understand the value of strong relationships—with both customers and your internal team
You are naturally organised, detail-oriented, and thrive in a role where your accuracy drives customer satisfaction
You bring a proactive mindset, always looking for ways to improve communication, processes, and outcomes
Your communication skills—especially written—are highly developed, clear, and effective
WHY HYNE TIMBER?
**As a Hyne Timber team member you will enjoy benefits such as**:
**We are proud to support our team members with**: Life Leave offering the flexibility of purchasing extra recreation leave, Paid Parental Leave including 26 weeks of full pay and 52 weeks of superannuation.
Remote access - Hyne team members are provided laptops and smart phones to assist in improving flexibility and connection regardless of where you are.
Wellbeing programs - employee assistance program to support you and your immediate family with counselling and support as needed.
Annual salary reviews - peer and market reviewed salaries to support fairness.
Private Health Cover discounts - discounted fees & waiting periods waived.
**QUESTIONS**: If you would like to discuss the position further feel free to contact us on 0491 224 075.