Enrolment and Engagement Officer

2 weeks ago

Dandenong, Australia AMES Australia Full time

Education and Social Participation | Dandenong | Casual
- Casual Enrolment and Engagement Officer position based at our Dandenong site
- Hourly rate of $50.20 + 11.5% super
- Fluency in Dari/Farsi will be highly regarded
- Other benefits include:
- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Employee Discount Program (Flare)
- Employee Assistance Program (EAP)
- Annual Leave Loading of 17.5%
- Flexible Working Arrangements where it meets operational requirements

**About the role**

**To be considered for these positions, you will be able to demonstrate the following key selection criteria**:

- Minimum of Certificate III in Business Administration or similar field; and/or at least 3 years’ experience in an administration/client support or customer service role
- High level cross-cultural communication skills with the ability to support people with limited English skills to navigateand complete complex enrolment and administrative processes
- Highly developed customer service/engagement skills with a demonstrated capacity to engage clients in Educationprograms
- A capacity to generate reports from a variety of data management systems, interpret results, make recommendations and modify / change processes to address identifiable weaknesses
- Demonstrated knowledge of the enrolment processes in Education programs including SEE, Skills First, AMEP andACFE
- High level IT skills including the ability to use online platforms in registering and enrolling Education clients and to support clients and client data reporting
- Proficient in Client Management Systems (e.g. STRATA, Markbook), MS Outlook, Word, Excel, PowerPoint and MS Teams
- Demonstrated ability to take initiative, problem solve and take the extra mile to engage clients
- Demonstrated ability to work with client management systems (STRATA) and/or government reporting systems (ARMS, VET Online, SVTS), inputting and extracting data
- Possess strong organisational and time management skills
- Ability to work both independently and collaboratively as part of a team in a busy environment
- Excellent spoken and written communication and presentation skills
- Your current resume
- Cover letter addressing the key selection criteria outlined above

**About us**

AMES Australia is a statutory authority, which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights

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