Enrolment and Engagement Officer

1 day ago

Dandenong, Australia AMES Australia Full time

Education and Social Participation | Dandenong | Casual
- Casual Enrolment and Engagement Officer position based at our Dandenong site
- Hourly rate of $50.20 + 11.5% super
- Fluency in Dari/Farsi will be highly regarded
- Other benefits include:
- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Employee Discount Program (Flare)
- Employee Assistance Program (EAP)
- Annual Leave Loading of 17.5%
- Flexible Working Arrangements where it meets operational requirements

**About the role**

**To be considered for these positions, you will be able to demonstrate the following key selection criteria**:

- Minimum of Certificate III in Business Administration or similar field; and/or at least 3 years’ experience in an administration/client support or customer service role
- High level cross-cultural communication skills with the ability to support people with limited English skills to navigateand complete complex enrolment and administrative processes
- Highly developed customer service/engagement skills with a demonstrated capacity to engage clients in Educationprograms
- A capacity to generate reports from a variety of data management systems, interpret results, make recommendations and modify / change processes to address identifiable weaknesses
- Demonstrated knowledge of the enrolment processes in Education programs including SEE, Skills First, AMEP andACFE
- High level IT skills including the ability to use online platforms in registering and enrolling Education clients and to support clients and client data reporting
- Proficient in Client Management Systems (e.g. STRATA, Markbook), MS Outlook, Word, Excel, PowerPoint and MS Teams
- Demonstrated ability to take initiative, problem solve and take the extra mile to engage clients
- Demonstrated ability to work with client management systems (STRATA) and/or government reporting systems (ARMS, VET Online, SVTS), inputting and extracting data
- Possess strong organisational and time management skills
- Ability to work both independently and collaboratively as part of a team in a busy environment
- Excellent spoken and written communication and presentation skills
- Your current resume
- Cover letter addressing the key selection criteria outlined above

**About us**

AMES Australia is a statutory authority, which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights

  • Intake and Engagement Officer

    1 week ago

    Dandenong, Australia The Bridge Employment Full time

    Are you seeking a progressive organisation? Do you have excellent interpersonal skills? Are you experienced in disability service delivery? We are seeking an Intake and Engagement Officer to primarily support the Organisation with administration coordination, business operations, triaging service enquiries, and supporting potential participants, their...

  • Student Enrolment Partner

    1 week ago

    Dandenong, Australia Chisholm Institute Full time

    As a Student Enrolment Partner, your key responsibilities include being accountable for the management of all enquiries, which may be general, complex and technical. **ABOUT YOU** You will have a flexible working style with the ability to multi-task and problem solve as well as being able to work as part of a team and independently. **ABOUT US** Chisholm...

  • Student Enrolment Partner

    1 week ago

    Dandenong, Australia Chisholm Institute Full time

    As a Student Enrolment Partner, your key responsibilities will be - Respond to simple and complex course enquiries from lead through to enrolment - Provide accurate program/course advice to prospective students in line with their career goals to ensure student satisfaction - Enter and maintain accurate data into the client relationship management and student...

  • Apprenticeships Administration Officer

    5 days ago

    Dandenong, Australia Chisholm Institute Full time

    As an Apprenticeships Administrative Officer your key responsibilities include: - Provide administrative support to the Apprenticeship Hub Leadership Team and relevant staff within the Apprenticeship Hub - Undertake administrative and related duties as required to ensure Service Excellence in line with Chisholm’s Customer Service Charter and support the...

  • Resident Engagement Officer

    23 hours ago

    Dandenong, Victoria, Australia Launch Housing Full time $49,410 - $102,840 per year

    Why join Launch Housing Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and...

  • Administration Officer

    3 days ago

    Dandenong, Australia angel institute of education Full time

    Angel Institute is looking for a Administration to work 5 days (Mon - Fri) from our Dandenong campus. Responsibilities include: - Managing the student educational life cycle from enrolments, to completion - Using Student management system (VETTRAK) to update students progress - Coordinating with Trainers and students on the students progress journey -...

  • Administration Officer

    1 day ago

    Dandenong, Australia angel institute of education Full time

    Angel Institute is looking for a Administration to work 5 days (Mon - Fri) from our Dandenong campus. Responsibilities include: - Managing the student educational life cycle from enrolments, to completion - Using Student management system (VETTRAK) to update students progress - Coordinating with Trainers and students on the students progress journey -...

  • Positive Ageing Engagement Officer

    5 days ago

    Dandenong, Australia City of Greater Dandenong Full time

    **Work type** - Permanent Part Time **Location** - Dandenong **Department** - Community Strengthening **Band 5 $82,392 - $86,549.95 per annum, pro rata (plus super)** **Permanent Part Time - 30.4 hours per week** **About Us** Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of...

  • Administration Officer

    2 weeks ago

    Dandenong, Australia angel institute of education Full time

    Angel Institute is looking for a Administration to work 5 days (Mon - Fri) from our Dandenong campus. Responsibilities include: - Managing the student educational life cycle from enrolments, to completion - Using Student management system (VETTRAK) to update students progress - Coordinating with Trainers and students on the students progress journey -...

  • Resident Engagement Officer

    17 hours ago

    Dandenong, Victoria, Australia Launch Housing Full time $60,000 - $90,000 per year

    Why join Launch HousingLaunch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and...