
Client Service Delivery Specialist
3 days ago
What will you be doing?- Direct communication with cloud clients using Calypso modules for their daily activities: Front Office, Treasury, Risk, Compliance, Operations, Accounting- Investigate operational issues reported by Client’s users- Suggest how to rectify an issue and how to prevent its reoccurrence- Provide advice relating to Client implementation of Calypso- Following approval, make changes to functional configuration of the system- Check the execution (success, failures) of scheduled tasks- Monitor the exceptions related to real-time interfaces- Analyse & identify the root cause of failures/exceptions and document the possible solutions-
- In case of software defect, create helpdesk ticket including a test case that explains the issue; demonstrate the issue to Product Support team if needed- Organise for the deployment of a hotfix into a test environment- Perform pre-validation testing of hotfixes or config changes in Client’s test environment
Who are we looking for?- Master’s degree in Finance (preferably), Mathematics, Business, Computer Science or I.T.- Excellent verbal and written communication skills in English- Knowledge of a broad range of financial products (Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX Spot and Forward, Corporate actions, Structured Products, Cash/Treasury, Futures and Options) including how they are priced, settled and managed during their lifecycle.- P&L reporting, including attribution and key concepts- Understanding of Risk, Pricing, analytics Front and Back office reporting- Settlement processing, book structure, accounting, trade lifecycle events, collateral management and related static data- At least 7 years' experience in the capital markets sector (Business Analyst, Operations)
What Would Be Helpful?- CFA, IMC or CISI qualified or other post graduate finance qualification- Calypso knowledge would be a strong advantage (you will receive Calypso training and will be expected to pass your Calypso certification)-
- Proficiency using Bloomberg Terminal- Market data sources (e.g. Bloomberg SAPI, Data License)- Knowledge of 3rd party systems e.g. MarkIt, Omgeo, SWIFT, Acadiasoft- Knowledge of regulations impacting investment banks and asset managers- Advanced Excel skills
What will it be like working here?
Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered.
What do we offer you?
This is a permanent full-time role based in Sydney, Australia following a hybrid work model setup (2 in office days per week).
You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.
In return, you will receive a competitive salary package, incredible private health insurance, employee stock purchase plan, a global mentoring program, counseling through our Employee Assistance Program, gym sponsorship and more.
What happens now?
If you think you would thrive in this role, then we would love to hear from you Follow the link to apply, and one of our team members will be in touch.
Come as You Are
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