Fraud Analyst

Business Unit:
Cubic Transportation Systems

Company Details:
Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.

Job Details:
Job Summary:
Responsible for the effective detection and prevention of fraud across assigned project-related ticketing networks. This position will perform daily monitoring activities designed to detect both internal and external instances of fraudulent activity. Where possible, the incumbent will design, develop, and implement processes that prevent or limit fraudulent activity, whilst maintaining a low rate of false positives and mínimal impact to the customer experience. This position has reporting deliveries and requires close work with vendors and relevant stakeholders to ensure that fraud detection and prevention systems are appropriately configured and maintained.

This position typically works under general supervision and will regularly exercise discretionary decision-making authority to perform daily fraud analysis, fraud reporting and support fraud monitoring development.

Essential Job Duties and Responsibilities:

- Perform daily review and analysis of transactions and customer profiles to identify any cases of actual or suspected fraud across all channels.
- Administer and analyse the daily fraud alerts and checklists, fraud related refunds and chargebacks, conduct rule analysis, determine, and administer hotlists, manage token counterfeiting, and manage scams. Tasks required will be determined by evolving fraud management and geographic or client requirements.
- Fully investigate any cases of actual or potential fraud. Resolve issues associated with fraud detection and prevention activities. Identify root-causes for fraud events.
- Perform monitoring and analysis to support prevention of fraud, ensuring fraud related prevention and detection activities are relevant and evolve with changing circumstances. Analyse changes in fraudulent behaviour and highlight discrepancies with data trends.
- Configure and maintain fraud detection systems.
- Using findings from analysis and investigations, liaise with the system vendor(s) and other stakeholders to ensure that fraud rules are created and tuned to respond to trends and changes in fraudulent behaviour.
- Oversee management of stand-alone database tools, where used, to provide analysis and reporting capabilities to meet fraud management deliverables.
- Conduct user acceptance testing of system enhancements and changes.
- Participate in the development of requirements for system enhancements and changes. Contribute to shaping best practice and developing investigative tools to ensure quality and timely outcomes.
- Produce, and issue to stakeholders, comprehensive reporting on potentially fraudulent activity with adherence to daily, weekly, and monthly reporting as defined by project, ensuring timeliness and quality of deliverables.
- Respond to 'travelling customer' enquiries in an accurate and timely manner which aligns to policy and procedures. Liaise closely with Customer Care where 'travelling customer' have been impacted by the operations of fraud detection systems. Be a key escalation point for our Cubic or Client Contact Centre and Operations teams to assist with customer interaction and disputes.
- Ensure that tasks are completed adhering with all legal, regulatory, policy and business requirements.
- Keep up to date with changes to legislation and fraud detection processes.
- Regularly review and, where necessary, amend supporting control processes, procedure, and work instruction documents, ensuring they are up to date and available to other team members.
- Actively look for and identify process improvements and provide recommendations to management.
- Model high standards of performance and behaviour to serve as a positive role model for others.
- Participate in internal and external audits as needed.

General Duties and Responsibilities:

- Comply with Cubic’s Quality Management System
- Comply with Cubic Occupational Health, Safety and Environment policies and procedures
- Comply with security in accordance with established policies and procedures of the organisations
- Comply with Cubic Human Resources Procedures
- Other duties as requested

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