Service Team Leader

2 weeks ago

Moorebank, Australia ABB Full time

**Service Team Leader**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Join us as Service Team Leader for the Process Automation Business Area where you will be Supervising a team of Service Engineers and Service Technicians and contributing to the execution of the service strategy and service growth by focusing on delivering timely, high-quality, cost-effective service offerings, solutions and projects (e.g., field service, repair) for customers. This position will be based in Moorebank, Australia.

**Your responsibilities**:

- Ensuring compliance with group health, safety and environmental directives and that regulations are implemented in own area of responsibility
- Assessing risks and safety hazards and implementing plans to ensure people and equipment safety and showing personal commitment to HSE by conducting sustainability observation tours consistently
- Reviewing competence levels to ensure each service engineer, technician and subcontractor is appropriately qualified to handle jobs assigned to them
- Collaborating within local service units and with other service teams to promote ABB approach towards customers
- Building sustainable customer relationships to ensure local client growth, satisfaction, and retention together with sales
- Utilizing available resources through proper planning and scheduling to meet delivery targets (e.g., OTD, response time, ordered service offerings, update of installed based data)
- Driving continuous improvement culture and the implementation of improvements to achieve service excellence in own area of responsibility

**Your background**:

- Minimum 5 years + Trade qualified + electrical license is essential
- Certificate 3 in instrumentation and proven experience is essential
- Analytics experience is preferred however not essential
- Demonstrated experience leading others and managing a team of direct reports
- Excellent communication skills, organization skills required
- Travel is required

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