Field Service Technician

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:
Customer Serv & Field Servi Manager NSW

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to: NSW/QLD Field Service Manager

Work model: Onsite

In this role, you'll help run what runs the world, by taking meaningful work that drives real impact.
- Performing service tasks, identifying technical problems, and making analysis through remote or onsite activity in any service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, up-grades and retrofits, end of life services, replacements, etc.).
- Contributing to customer satisfaction by executing service work according to customer order and expectation. Creating and maintaining a good relationship with customers and understanding their needs. Identifying new sales opportunities and communicates them internally.
- Coordinating, preparing, and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities.
- Preparing all documents and reports to be signed by the customer representative and reporting work done in a timely manner and following up when needed.
- Identifying potential equipment failures and requesting proactive corrective actions. Troubleshooting equipment failure and making recommendations to avoid repeating the problem in the future.
- Identifying suggestions for product and quality improvement and communicating them further in the ABB organization. Providing recommendations to management to improve operations and customer service.
- Ensuring safe working procedures and practices are always followed including the wearing and maintaining of assigned personal protective equipment, attendance at required health, safety and environment training, reporting injury, incidents, hazards, and near miss events.

**Qualifications For The Role**
- Minimum 2 years industry experience preferably with Switchgear
- Understanding and competence in Protection Relays with Primary and Secondary Injection Testing experience.
- Electrical License mandatory for this role
- Computer literate being familiar with Microsoft and Windows
- Ability to amicably negotiate and provide good customer service
- Knowledge of Electrical testing fundamentals is an added advantage
- High level of mechanical aptitude and Interpretation of Electrical drawings skills Effective communication skills and ability to think wider to gain improvements.

**More about us (mandatory)**
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.