Technical Support Operator

1 day ago

Macquarie Park, Australia Fujifilm Australia Pty Ltd Full time

**Introduction**:
Fujifilm is a market leader in the distribution, marketing and servicing of globally respected imaging products. At Fujifilm we take personal pride in our solutions, products and service offerings and constantly seek to make a positive difference for our customers. Our brands are renowned worldwide for their high quality and innovation, catering to professionals and enthusiasts alike. Our group purpose is simple, yet powerful, and that is “Giving Our World More Smiles”
In this role, you will be the first point of call for our Mini Lab/ Software services.
**Description**:
We are seeking a patient, relaxed and conscientious software support troubleshooter with a software development background to join our team. With innovative products, an omni channel imaging solution and a commitment to new technologies, this is an exciting time to join Fujifilm.
**The role**:

- Provide 1st level technical and customer support to Fujifilm Minilab/Software customers
- Deliver remote network support services for our range of Minilab hardware and software equipment
- Write technical procedures/guides for internal use
- Support Projects in cloud-based systems
- Undertake the various administrative and record-keeping tasks associated with the provision of these services.

**Skills and Experiences**:
What about you?
You will be a proactive, collaborative team player with a ‘can do’ attitude who can also work independently.
**Your skills and experience**:

- Experience in phone-based customer service role in a technical/software environment
- Proficient in Microsoft programs and have an interest in learning new IT skills.
- As the role is diverse, strong reasoning and problem-solving skills are required as well as the ability to work in a fast-paced, challenging environment
- High levels of initiative to continually update your skills
- Also ideally, you will have some experience with photo processing
- An understanding of software and networking is essential
- Fujifilm celebrates diversity and we are committed to having a culture as diverse as our company and its products. Difference is valued and celebrated as it is what helps us innovate. We are an equal opportunity employer and treat all employees and potential employees fairly. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us, and we will be happy to assist.
FUJIFILM Australia kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.

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