Customer Communication Templater

4 days ago

Brisbane, Australia ANZ Banking Group Full time

**Job Title**: Customer Communication Templater - Suncorp Bank
**Req ID**: 87086
**Department**: SB Delivery & Transformation
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
The purpose of this role is to act as the expert in relation to all facets of Banking document delivery. The role will assist with identifying and implementing continuous improvement opportunities with respect to customer communication and delivery to create efficiencies and realise synergies with other customer communication functions.
**Role Type**: Fixed Term contract (ending on 31 July 2025)
**Work Hours**: Full-time (37.5 hours per week)
What will your day look like?
**As a Customer Communications Templater, you will**:
Provide support to the Customer Communication Leader, to deliver Bank Initiatives,
Create and maintain Bank templates within provided templating environments
Execute and test changes to customer communications as requested,
Analyse defects or issues within customer communication and make recommendations to remediate issues,
Participate in prioritisation forums to determine priorities for updating customer communication,
Analyse business initiatives to confirm the customer communication impact, and ensure changes are delivered in a timely manner,
Monitor the successful delivery of customer communication, and take action where communication is not delivered as required,
Coordinate the implementation of change across Bank, as specified in the Bank program of work, including completion of implementation activities required to deliver initiatives in a timely manner, and
Participate in completion of the non-communications task assigned to the team
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Functional experience or expertise in one or more of the following disciplines: Software Development, Technical Business or Solution Analysis
Demonstrable experience with template management tools (e.g. Scriptura Designer and SmartIQ) and exposure to other templating tools
Experience in managing and working with external business partners globally
Knowledge in developing Web Services
Good exposure in HTML, CSS, Java Script, XML, XSLT
Experience in project management and delivery and familiarity with associated will be highly regarded
You’re not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Job Posting End Date
07/03/2025, 11.59pm, (Melbourne Australia)

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