Customer Communications Specialist

**About the Role**
The Customer Comms Specialist is responsible for providing support to the broader Home Loans team. Including the implementation of product initiatives and the development and implementation of integrated communications activities to support home loan products including but not limited to communicating product features, product changes, terms and conditions, remediation, regulatory and compliance obligations.

This role will also support the development and implementation of the product management strategy, planning how to deliver against agreed portfolio targets and improving product profitability and process effectiveness.

**About you**
- Experience in retail banking or financial services
- Previous experience in Project Management and/or communications in a fast-paced financial services environment is desirable.
- Strong understanding of compliance and regulatory obligations (highly desirable)
- Experience in developing data-driven, lifecycle communications and procedures, which are designed to align/enhance the customer experience and with a real focus on simplification.
- Demonstrate clear and successful problem-solving skills
- Exceptional communication skills (both written and verbal), with demonstrated experience in communicating complex changes in presentations.
- Excellent attention to detail in developing and executing solutions to a high degree of accuracy.
- Demonstrate exceptional ability in managing multiple initiatives at a time, ensuring overlap in customer impacts are articulated and proactively managed.
- Previous experience in working with policies, procedures, and processes for financial services products, with a healthy understanding of risk considerations.
- Strong analytical skills, with ability to interpret data to draw conclusions and provide insight.
- Proficient in MS Office (Word, Excel, PowerPoint).
- High level attention to detail and the ability to prioritise within a fast-paced environment.
- Self-motivated and achievement driven
- A business or finance degree is strongly desirable

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ02173