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Call Centre Operator

2 weeks ago

Gosford, Australia Ampersand Full time

**12 Month Contract + potential for extension**

**Pay: $34.01 per hour + super**

**Location: Gosford NSW**

**Primary purpose of the role**:

- Provide high-quality generalist service as the first point of contact for NSW Government contact centre customers.
- Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.
- Undertake administrative work as required to support the provision of high quality service delivery.

**Existing requirements**:

- Need excellent written and verbal communication skills.
- Intermediate computer skills required - Typing, using a mouse and monitor.
- Proficient in Microsoft office suite, particularly Outlook and Teams.
- Specific software will be taught however contractors need to be technically savvy and have the ability to pick up systems quickly.

For more information, please