Call Centre Operator

1 week ago

Gosford, Australia Ampersand Full time

**Location**: Gosford

**Pay**: $32.16 plus Super

**Duration**: 4 months

**Hours**: 7 per day, 35 per week

**Primary purpose of the role**:

- Provide high quality generalist service as the first point of contact for Service NSW contact centre customers.
- Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.
- Undertake administrative work as required to support the provision of high quality service delivery.

**Position description**:
Need excellent written and verbal communication skills.

Intermediate computer skills required
- Typing

Using mouse and monitor

Proficient in Microsoft office suite, particularly Outlook and Teams

Specific software will be taught however contractors need to be technically savvy and have the ability to pick up systems quickly.

If you feel this role is for you and you have the relevant skills and background then
**APPLY** now. Only relevant applicants will be contacted.

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