Service Access Officer

**We seek people with community-first values who want to make Brimbank an even better place to live and work.**
- **Service Access Officer**
- Salary: $72,244 - $83,315 Pro Rata
- Permanent Part-Time (Wed, Thur & Fri)

Exciting opportunity to join the second largest municipality in Melbourne’s metropolitan west. Located about 20 kms from the central business district Brimbank City Council is culturally diverse. We are currently seeking a part-time professional to join our team Services Access. The Services Access Officer is responsible for being the first point of contact for providing families and the community with seamless access to universal early years services and the intake services. The position will support access to services and provide targeted information about early years services and Ageing and Inclusion. The position will also participate in the promotion of service access and supporting referrals for families to appropriate programs and services. Customer Service professionals with early years services administration and intake service experience seeking an opportunity with Brimbank City Council are invited to apply

**The role**
Reporting to Coordinator Service Access (Business & Systems), we are seeking a professional who can bring skills and experience for:

- Provide efficient, reliable and professional customer service for universal early years services and ageing inclusion
- Provide professional telephone-based services to assist families and the community to understand and navigate early years services and intake services, including a high level of internal customer service
- Promote and support the delivery of early years outreach programs and provide support to children’s events and early years projects as required
- Support the development and review of administrative systems, program manuals, policies and procedures related to service data, monitoring and reporting
- Work positively and cohesively in a team environment

**About you**
To succeed in this role, you will have:

- Local government experience is desirable
- Certificate lll in Office Administration or similar and/or equivalent 5 years administrative/business experience
- Knowledge of early years services including Kindergarten, Maternal and Child Health services, Ageing and Inclusion and other relevant services
- Ability to speak a community language is desirable.

A Position Description for this role is attached. To apply, you must include your resume, and a cover Letter addressing the Key Selection Criteria (KSC).

BRIMBANK CITY COUNCIL ENTERPRISE AGREEMENT 9, 2021 EA9
Brimbank City Council is a Child Safe organisation. Brimbank will implement all necessary measures to ensure a safe and supporting Council environment, which endeavours to promote child safe, child friendly practices.
To be eligible for employment at Brimbank City Council you must be an Australian citizen, permanent resident of Australia or be legally entitled to work in Australia.
Brimbank City Council is committed to ensuring the health, safety and wellbeing of all staff and members of the public. Our COVID-19 Mandatory Vaccination Policy requires all staff members be double vaccinated with an approved COVID-19 vaccine. Some roles may have an additional requirement of having received a third booster vaccination. Proof of vaccination status or authorised medical exemption will need to be provided before commencing employment.

**Selection Criteria**
- Essential:

- Certificate lll in Office/Business Administration or similar and/or equivalent 5 years administrative/business experience
- Desirable:

- Desirable:

- Demonstrated high level of communication, confident and sensitive customer service skills
- Desirable:

- Knowledge of Kindergarten, Maternal and Child Health services and Ageing and Inclusion
- Desirable:

- Demonstrated ability to work under pressure, set priorities and manage time lines with a positive attitude in a team environment

**Job Types**: Part-time, Permanent

**Salary**: $72,244.00 - $83,315.00 per year