Customer Service Representative

3 days ago

Newcastle, Australia IMB Bank Full time

**Banking experience not required, excellent training provided**:

- **Great culture**:

- **Part time, Casual and Full time positions available (including school hours)**

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 140 years. An award winning and growing organisation, we’ve donated more than $10 million through our Community Foundation to over 750 projects in the communities in which we live.

We are looking for driven and enthusiastic team members to join our Newcastle branches in providing great service and support to our customers in relation to their financial needs.

**The person**
- Experience in sales and service, preferably in retail, banking or hospitality industries
- Cash handling experience and an accurate eye for detail
- A learning mindset and ambition to build a career in the banking industry
- An aptitude for technology and proficient in MS Office programs/apps
- Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
- A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
- A genuine desire to help people, work directly with customers as well as work with and support a team
- Drivers licence, own transport and ability to travel to branches within the region as required.

**The role**
- Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
- Exploring new opportunities to find the right financial solutions that may improve their position
- Using various technologies, systems and digital platforms, cash handling and balancing
- Working with your Manager and team to collectively achieve the branch goals and objectives
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carryout out administrative duties.

Code: #1

Location: Newcastle

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