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Client Support Officer
2 weeks ago
This is an opportunity to be part of a team that truly care for its customers. If you are a customer centric individual and are inspired by playing an active role in delivering premier home care services to customers and revel in multi-faceted work, then join Life Care and work with the AT HOME team.
**"Our purpose is to partner with people to embrace life** **and "Live Every Day"**
**About us**
Life Care has an unwavering commitment to be the premier aged care provider. We are a vibrant, progressive, not-for-profit organisation with multiple sites across the Adelaide metropolitan area. We have a reputation for service excellence built over 70 years.
**About you**
You are highly motivated and relish in multi-tasking and thriving in fast paced environments. Working as a part of a supportive team you will be able to develop & maintain productive & professional working relationships with the team that support customers to achieve their goals. You will also be required to work autonomously.
You are experienced and confident working across Word, Excel, PowerPoint, Outlook and managing Databases.
You are friendly, warm and confident. You are adaptable, possess excellent communication and personnel skills with a high attention to detail and experienced in working within deadlines.
**About the Role**
Reporting to the Office Coordinator, AT HOME, your primary role is manage the day to day needs of customers including scheduling appointments, sourcing information, communicating requests and managing expectations. You will role model the customer service and team behaviours that create the best customer experience and contribute to making the workplace a great place to work. This role is very much hands-on, requiring attention to detail and a positive work attitude.
The key areas of accountability include:
- Schedule and Roster Management
- Administration
- Consumer and Employee Experience
- Quality & Compliance
This role will be offered on a Full-Time basis.
**Your education and experience**:
- Minimum 2 years’ experience in a customer service role
- Current Flu Vaccination
- Covid-19 Vaccination and booster
- Current National Police Check (Aged Care / Vulnerable People)
