Account Manager/digital Experience Consultant

Squiz is looking for a commercially minded **Account Manager / Digital Experience Consultant** to help grow and deepen relationships within our client base — with a clear focus on expanding the adoption and value of **our proprietary DXP**.

This role is perfect for someone who thrives in strategic, consultative environments. You’ll act as a trusted advisor to your clients — building relationships, uncovering business challenges, and identifying opportunities where our **DXP platform** can deliver meaningful impact.

**What You’ll Be Doing**:

- Own a portfolio of accounts and act as a strategic growth partner — with a focus on helping clients get more from **our DXP**.
- Drive account growth by identifying new use cases, features, and solution areas where our platform can unlock additional value.
- Lead strategic conversations and workshops with marketing, digital, and technology stakeholders to surface pain points and growth opportunities.
- Collaborate with internal teams (marketing, presales, product) to craft tailored strategies and roadmaps aligned to client objectives.
- Build strong relationships across client organisations to increase engagement, satisfaction, and long-term retention.
- Support marketing-led events and thought leadership to stay visible and relevant within your accounts.
- Be the voice of the customer internally, advocating for enhancements or improvements that will drive deeper platform adoption.

**What You Bring**:

- Experience in a consultative account management, client partner, or digital strategy role — ideally within a **digital agency, SaaS, or martech environment**.
- A strong understanding of digital experience strategy, customer journeys, and platform adoption lifecycles.
- Experience working with or selling digital platforms — ideally DXP, CMS, or marketing technology solutions.
- Commercial mindset with a track record of growing existing accounts through value-based conversations.
- Strong communication, facilitation, and stakeholder engagement skills — from digital managers to C-suite.
- A collaborative mindset and ability to work cross-functionally to shape the right solution for each client.

**What We Offer**:

- The opportunity to lead growth within accounts by driving deeper adoption of **our digital experience platform (DXP)**.
- A consultative, non-transactional sales culture focused on long-term client value.
- Exposure to cutting-edge digital technology and real client impact.
- A collaborative team environment, flexible hybrid working, and career growth opportunities.
- Competitive salary with performance-based incentives.

**Squiz has a flexible working policy**: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

**Why work for Squiz?**

You’ll work with some of the most intelligent and down to earth people you’ve ever meet. We are made up of a diverse range of passionate professionals who love challenging the status quo. Every day is different, but what is constant is we all love what we do.

We have a lived commitment to flexibility, we know the success of our people is dependent on them having a balanced life. You will be offered flexibility as to where and how you work every day. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

**Who we are**:
Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

**Come as you are**_- We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way._**

**Recruitment Agencies**:We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.