Live Chat Agent

2 days ago

Sydney, Australia Insurance Build Full time

As a Live Chat Agent, you will be the first point of contact for our customers, providing them with timely and accurate assistance via our live chat platform. Your role will involve addressing customer inquiries, resolving issues, and ensuring a positive customer experience. You will work closely with our support team to maintain high standards of service and contribute to customer satisfaction.

**Key Responsibilities**:

- Respond to customer inquiries and support requests via live chat in a professional and efficient manner.
- Provide accurate information and solutions to customer questions and issues.
- Assist with troubleshooting and resolving technical problems or concerns.
- Document and track customer interactions and feedback for quality assurance.
- Collaborate with other team members and departments to resolve complex issues.
- Maintain a thorough understanding of our products, services, and policies.
- Uphold the company’s standards for customer service and communication.

**Requirements**:

- Excellent written communication skills with a strong command of grammar and spelling.
- Previous experience in a customer service or support role is preferred.
- Ability to handle multiple conversations and tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- A positive attitude and a commitment to providing outstanding customer service.
- Flexibility to work various shifts, including evenings and weekends if needed.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunities for career growth and development.
- A supportive and collaborative work environment.
- Comprehensive training and ongoing support.
- Flexible work arrangements, including remote work options.

**Job Types**: Full-time, Part-time

Pay: $29.03 - $39.32 per hour

**Benefits**:

- Employee discount
- Health insurance
- Professional development assistance
- Salary packaging
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplementary Pay:

- Commission
- Overtime pay
- Performance bonus
- Signing bonus

Work Location: On the road

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