Customer Contact Officer

3 days ago

Melbourne, Australia Shore Solutions Full time

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Do you want to enjoy coming to work every day?

If so, then we have the opportunity for you

Join an exciting new customer service project working with awesome people within a fun and supportive team environment at Acquire BPO.
- Come for a career, stay for the fun._

We are looking for passionate and experienced Customer Service Representatives to assist us with providing an exceptional customer experience for a leading health insurance provider

About the role
- Respond to general enquires
- Identifying correct departments to assist customers further
- Record customer interactions clearly
- Assisting customers with payments
- Assisting with customer account related issues
- Maintain accurate customer account information
- Handling large volume of calls daily

Skills and Experience
- Excellent in customer service
- Experience in a call centre environment
- Able to communicate with professionalism, across all support platforms.
- Demonstrate strong communication and computer skills
- Motivated to deliver and achieve Key Performance Indicator’s (KPI’s)
- Able to solve problems and work as part of a team
- Have well developed time management and organisational skills.
- Strong attention to detail
- Complaint-handling experience is an advantage
- Ability to build rapport quickly with different types of customers
- Excellent active listening skills

What We Offer
- Good salary
- Full Time Contract (38 hours per week Monday - Friday)
- Extensive Paid Training and on floor support
- Ongoing Training and Development
- Inclusive and Supportive work environment - Everyone is welcomed
- Fun & Rewarding Team Incentives
- Wellbeing and Support Program (EAP)
- CBD Location

What We Value

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life

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