
Customer Contact Officer
19 hours ago
Join to apply for the Customer Contact Officer role at Serco
Join to apply for the Customer Contact Officer role at Serco
Get AI-powered advice on this job and more exclusive features.
Embrace this fantastic Opportunity
As part of our team, you will represent a Federal Government agency delivering services and support to over 600,000 Australians, including those living with a disability. We value resilience, professionalism, and empathy in all team members, as you respond to and handle inbound customer interactions via telephone and email. We are committed to providing a supportive and accessible work environment for all individuals, including those with diverse abilities.
Embrace this fantastic Opportunity
As part of our team, you will represent a Federal Government agency delivering services and support to over 600,000 Australians, including those living with a disability. We value resilience, professionalism, and empathy in all team members, as you respond to and handle inbound customer interactions via telephone and email. We are committed to providing a supportive and accessible work environment for all individuals, including those with diverse abilities.
We're proud to serve governments around the world, and by joining our team, you'll be part of a network of over 10,000 professionals across ASPAC, delivering meaningful services in an environment that values challenge, opportunity and reward. We are committed to building an inclusive workplace where everyone, including individuals with disabilities, can thrive and contribute their unique skills. Your perspective and abilities are welcome, and we offer a supportive and accessible environment where you can grow and succeed.
What will you do?
As a Customer Contact Officer, you'll make a positive impact to the lives of people with disabilities by:
- Responding to inbound telephony and email inquiries regarding supports and services associated with our client's public service.
- Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client's public service.
- Summarising customers interactions in writing in our operating system and database
Perks And Benefits
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:
- 100% work from home or the potential to work from our Dandenong contact centre (VIC)
- Access to our extensive benefits including our rewards and discounts program
- A friendly and diverse team with inclusivity and care at the heart of everything we do
- Access to Sonder, our 24/7 Employee Assistance Program
About
If you care about delivering excellent customer service and are willing to learn and grow in a supportive environment, this role could be a great fit for you We're looking for individuals who bring:
- Clear written and verbal communication skills
- Empathy, resilience, and a genuine understanding of customer emotions and situations
- A willingness to learn how to navigate multiple screens and information systems (don't worry, we support your growth here)
- Comfort in working within defined processes and procedures, with guidance and support along the way
The Ts and Cs
To work with Serco, you'll also be required to:
- Complete a pre-employment check including relevant security and Police clearance
- Have a safe and secure location to work from (i.e. a home office, photographic evidence required)
- Provide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)
- Complete a skills assessment so that we can learn more about you whilst you learn more about the role.
- Attend an information session that describes what its like to work in a virtual contact centre
We are a workplace that actively advocates and welcomes people with disabilities. We're committed to providing accommodations to ensure a comfortable and productive work environment for everyone. All applicants, including people with disabilities, are encouraged to express interest and share their unique requirements with us.Seniority level
- Seniority levelEntry level
- Employment typeFull-time
- Job functionOther
- IndustriesIT Services and IT Consulting
Referrals increase your chances of interviewing at Serco by 2x
Sign in to set job alerts for "Customer Service Officer" roles.Melbourne, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 2 days ago
Melbourne, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 3 hours ago
Melbourne, Victoria, Australia 2 days ago
Melbourne, Victoria, Australia 1 week ago
South Melbourne, Victoria, Australia A$65,000.00-A$70,000.00 3 days ago
Moorabbin, Victoria, Australia 3 weeks ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 20 hours ago
Melbourne, Victoria, Australia 2 days ago
Altona North, Victoria, Australia 2 weeks ago
Doncaster, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 2 months ago
South Melbourne, Victoria, Australia 1 day ago
Cremorne, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 3 weeks ago
Melbourne, Victoria, Australia 4 days ago
Complaints and Dispute Resolution OfficerMelbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Dandenong, Victoria, Australia A$60,000.00-A$70,000.00 2 days ago
Melbourne, Victoria, Australia 3 days ago
Essendon, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 3 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Customer Contact Officer
18 hours ago
Melbourne, Victoria, Australia Serco Full timeJoin to apply for the Customer Contact Officer role at SercoJoin to apply for the Customer Contact Officer role at SercoGet AI-powered advice on this job and more exclusive features.Embrace this fantastic OpportunityAs part of our team, you will represent a Federal Government agency delivering services and support to over 600,000 Australians, including those...
-
Customer Contact Officer
2 weeks ago
Melbourne, Victoria, Australia Soldier On, Ltd Full timeFull-timeVICWork from home: YesEmbrace this fantastic OpportunityAs part of our team, you will represent a Federal Government agency delivering services and support to over 600,000 Australians, including those living with a disability. We value resilience, professionalism, and empathy in all team members, as you respond to and handle inbound customer...
-
Customer Contact Officer
2 weeks ago
Melbourne, Victoria, Australia Soldier On, Ltd Full timeFull-timeVICWork from home: YesEmbrace this fantastic OpportunityAs part of our team, you will represent a Federal Government agency delivering services and support to over 600,000 Australians, including those living with a disability. We value resilience, professionalism, and empathy in all team members, as you respond to and handle inbound customer...
-
Customer Contact Officer
5 days ago
Melbourne, Victoria, Australia Serco Plc Full time $45,000 - $80,000 per yearEmbrace this fantastic Opportunity As part of our team, you will represent a Federal Government agency delivering services and support to over 600,000 Australians, including those living with a disability. We value resilience, professionalism, and empathy in all team members, as you respond to and handle inbound customer interactions via...
-
Contact Centre Consultant
13 hours ago
Melbourne, Victoria, Australia G.D. Mitchell Enterprises Pty. Ltd. Full timePosted: 22/08/2025Closing Date: 22/09/2025Job Type: Permanent - Full TimeLocation: LNE MelbourneJob Category: Customer ServiceAre you ready to be part of something bigger?At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits.We make it effortless for Aussies to embrace healthier choices, whether they're on a...
-
Team Member, Customer Contact
2 weeks ago
Melbourne, Victoria, Australia Acenda Full timeJoin to apply for the Team Member, Customer Contact role at Acenda1 day ago Be among the first 25 applicantsJoin to apply for the Team Member, Customer Contact role at AcendaAre you committed to bringing your best to life every day?In 2025, MLC Life Insurance is embracing a new brand identity: Acenda.Under this new brand, we're taking our long-standing...
-
Team Member, Customer Contact
12 hours ago
Melbourne, Victoria, Australia MLC Life Insurance Full time $40,000 - $80,000 per yearAre you committed to bringing your best to life every day?In 2025, MLC Life Insurance is embracing a new brand identity: Acenda. Under this new brand, we're taking our long-standing heritage into a new era, empowering a brighter future with security and confidence. Our values-driven business strives for high performance and growth as we look towards the...
-
Melbourne, Victoria, Australia FIRST CONTACT Full timeReception / Concierge - Front of House – Melbourne CBD (Full Time)Reception / Concierge - Front of House – Melbourne CBD (Full Time)Do you enjoy making people feel welcomed, valued, engaged and empowered?We are looking for a talented & exceptional Guest Experience Ambassador to join our dynamic team located in our Melbourne CBD.You will be adding value...
-
Melbourne, Victoria, Australia FIRST CONTACT Full timeReception / Concierge - Front of House – Melbourne CBD (Full Time)Reception / Concierge - Front of House – Melbourne CBD (Full Time)Do you enjoy making people feel welcomed, valued, engaged and empowered?We are looking for a talented & exceptional Guest Experience Ambassador to join our dynamic team located in our Melbourne CBD.You will be adding value...
-
Melbourne, Victoria, Australia FIRST CONTACT Full timeReception / Concierge - Front of House – Melbourne CBD (Full Time)Reception / Concierge - Front of House – Melbourne CBD (Full Time)Do you enjoy making people feel welcomed, valued, engaged and empowered?We are looking for a talented & exceptional Guest Experience Ambassador to join our dynamic team located in our Melbourne CBD.You will be adding value...