Customer Contact Officer

3 weeks ago

Melbourne, Victoria, Australia Buscojobs Full time
ICT Customer Support Officer

Moorabbin, Victoria Mansys Pty Ltd


Posted 5 days ago


Job Description

ICT Support Technician (Customer Support)


We are Mansys Pty Ltd, recruitment consultants. Our client, Prolim Technologies, based out of Moorabbin (VIC) is actively looking for an ICT Support Technician (Customer Support) to join its team on a permanent full-time basis at Moorabbin. Prolim Technologies in Australia delivers end-to-end Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as SolidEdge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they offer consulting, implementation, training, customization, and support to boost innovation, efficiency, and profitability for businesses across ANZ. They are seeking a dedicated and technically skilled ICT Support Technician (Customer Support) to join their dynamic team in Melbourne on a full-time basis. In this role, you will be providing essential support, education, and guidance in the deployment and maintenance of our clients' computer infrastructure. You will be responsible for diagnosing and resolving technical problems, directly contributing to the clients' engineering and product development success.


Main Responsibilities
  • Responding to inquiries and providing technical assistance and troubleshooting for PLM, CAM, and CAD software and hardware problems.
  • Providing support to clients for Siemens PLM solutions, ensuring timely resolution of user issues and minimal disruption to business operations.
  • Determining software and hardware requirements to provide effective solutions to client issues.
  • Diagnosing, identifying, and resolving system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.
  • Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter and its integrations, ensuring efficient use of applications and equipment.
  • Developing and conducting user training sessions and creating clear technical documentation, such as procedural and operational guides, to support end-users.
  • Liaising with users and senior engineers to resolve complex technical issues, ensuring adherence to best practices and quality standards.

Must Have

A Bachelor\'s degree in a relevant field such as Mechanical Engineering or Information Technology, with demonstrated experience in PLM software support.


Skills Required
  • Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter (including Rich Client, Active Workspace, and BMIDE).
  • Strong proficiency in CAD software, particularly the Solid Edge Portfolio including NX Portfolio for Design (Modeling, Mold Wizard, etc.), and Rhino.
  • In-depth knowledge of PLM modules including Requirements Management, Change Management, BOM Management, MCAD Integration; programming and technical skills including TCL, VB.NET, HTML.

Salary: 80,000-90,000 Plus Bonus Plus Superannuation. Only shortlisted candidates will be contacted.

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